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Technical Support Specialist

2 months ago

New Hyde Park, New York, United States Power-Flo Technologies Inc Full time
Job Overview

Power-Flo Technologies Inc is on the lookout for a skilled Technical Support Specialist to deliver exceptional IT assistance to our team members, both in-person and remotely. The successful candidate will possess strong analytical skills and outstanding communication capabilities.

This role is primarily based at our corporate headquarters.

Occasional travel may be required for on-site support at various locations.

Key Responsibilities:

  • Address and resolve IT-related issues through various communication channels
  • Offer application support for Epicor Eclipse ERP software
  • Diagnose and troubleshoot hardware, software, and network challenges
  • Debug applications and facilitate software upgrades
  • Assist in setting up equipment and installing software
  • Resolve network connectivity problems
  • Identify and source replacements for outdated hardware
  • Provide training to users on IT systems and best practices
  • Maintain and enhance IT documentation and knowledge repositories
  • Uphold strict confidentiality regarding access to sensitive information

Qualifications:

  • 1-3 years of experience in IT support
  • Bachelor's degree in a related field or equivalent experience
  • Proficient knowledge of commonly used software and hardware, especially Epicor Eclipse
  • Excellent verbal communication skills to effectively gather information and explain technical concepts
  • Strong written communication skills for maintaining support logs
  • Analytical and problem-solving abilities to identify and resolve issues
  • Advanced skills in handling IT equipment and installations
  • Effective time management to provide timely updates and resolutions
  • Ability to manage multiple tasks simultaneously
  • Observational skills to detect early signs of potential issues
  • Willingness to work on-site and travel as necessary
  • Valid driver's license to operate company vehicles

Preferred Qualifications:

  • Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft certifications)
  • Experience with remote support tools and ticketing systems
  • Understanding of basic networking and security principles

Physical Requirements:

  • Ability to sit for extended periods
  • Proficient use of computer equipment for prolonged durations
  • Capability to climb ladders as needed
  • May require standing, bending, kneeling, or reaching
  • Exposure to various environmental conditions while providing support

Compensation: $17 - $23 per hour

Benefits:

  • Comprehensive health insurance (medical, dental, vision)
  • Paid time off and holidays
  • 401K plan with employer matching
  • Company-provided life insurance after one year of service

Power-Flo Technologies is an equal opportunity employer. All applicants must be authorized to work in the United States.