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Service Coordinator

2 months ago

Minneapolis, Minnesota, United States Ultimate Staffing Full time
{"Job Title": "Service Coordinator", "Job Description": "Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Ultimate Staffing. As a Service Coordinator, you will be responsible for managing customer service work orders, scheduling technicians, and communicating with clients to ensure timely resolution of issues.

Key Responsibilities
  • Manage customer service work orders, including client account setup, material ordering, and warranty coverage.
  • Schedule technicians and other crew members for commercial lighting installation projects.
  • Lead customer communication to maintain positive relationships with clients.
  • Manage emergency work orders on an ongoing basis in a rotational on-call system.
  • Schedule crew members for service and warranty work orders to ensure timely resolution of issues.
  • Hold internal and external partners accountable to scopes, budgets, and timelines.
  • Collaborate with customers to ensure consistency in project and service quality.
  • Manage status update reporting (Oracle, Smartsheet, Sales Force & customer portals).
Requirements
  • 1-4 years of service coordinating experience or project management experience.
  • Lighting, Electrical, and LED project management or technical knowledge is a plus.
  • Experience with Windows, Microsoft Office (Word, PowerPoint, etc.).
  • Excellent interpersonal skills, written/verbal communication.
  • Accommodating, flexible, and able to respond to last-minute requests.
  • Experience communicating with vendors and customers.
  • Ability to multitask, transition, and keep multiple projects/tasks separated and organized.
What We Offer
  • Pay range: $55,000 to $60,000 (depending on years of experience).
  • Schedule: M-F, flexible hours (average employee works 8-5, but you can work any schedule you'd like as long as you hit the 40 hours/week).
  • Location: In office in Plymouth, MN.
  • Type: Direct Hire with full benefits.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

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