Passenger Services Agent
2 weeks ago
Overview
At Piedmont Airlines, we are dedicated to providing exceptional service in the aviation industry. We are currently seeking a dependable and enthusiastic individual to fill the role of a Customer Service Gate Agent within our Ground Handling Department.
Key Responsibilities
The primary focus of this position is to assist passengers during the boarding process. This includes:
- Facilitating the boarding and disembarking of passengers.
- Monitoring the computerized passenger boarding system.
- Providing assistance to customers with special requirements, such as arranging for wheelchairs and supporting unaccompanied minors.
- Modifying customer flight itineraries and seat assignments as necessary.
- Operating the Jetway to ensure smooth transitions.
- Collaborating with team members to deliver outstanding customer service and achieve corporate goals.
Qualifications and Skills
To be successful in this role, candidates must:
- Complete the required training program.
- Demonstrate the ability to meet organizational objectives and customer satisfaction in a dynamic environment.
- Exhibit strong communication skills.
- Possess excellent organizational, prioritization, and multitasking abilities.
Preferred Experience
While not mandatory, the following qualifications are advantageous:
- Prior experience in the airline industry.
- Background in front-line customer service roles.
- Basic familiarity with computer applications and software.
Work Environment
This position involves:
- Utilizing telephones, computers, and various office equipment.
- Working in an airport ramp setting, which may include exposure to varying weather conditions and elevated noise levels.
- Availability for all shifts, including weekends, nights, and holidays.
Physical Requirements
Candidates must be able to:
- Engage in frequent physical activities such as stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing stairs.
- Handle objects weighing up to 70 pounds.
- Assist passengers with disabilities, including but not limited to, pushing wheelchairs.
Additional Information
Employment is contingent upon a valid driver's license, a clear driving record, a comprehensive criminal history check, and a drug screening as required. Proof of high school diploma or GED completion is also necessary. Candidates must be at least 18 years of age.
Benefits
We offer a comprehensive benefits package that includes:
- Paid training.
- Holiday pay.
- 401(k) plan.
- Vacation time.
- Family travel benefits on the American Airlines network.
- Medical and dental insurance options.
Compensation
The starting hourly rate for this position is $16.00.
Diversity Commitment
Piedmont Airlines is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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