Bilingual Client Advocate, English/Cantonese

1 week ago

San Francisco, California, United States Project Open Hand Full time
Job Overview

POSITION SUMMARY:

The Bilingual Caseworker at Project Open Hand plays a vital role in delivering compassionate meal services. This position involves engaging with clients, evaluating their eligibility for various programs, and conducting intake assessments for both new and returning clients. Responsibilities include interacting with clients in our service center, managing client inquiries, and performing essential administrative duties. The role requires close collaboration with the Client Services Department to effectively serve clients and make informed decisions regarding service delivery.

REQUIRED QUALIFICATIONS:

  • Bachelor's degree in a Human Services-related discipline
  • Proficient in computer applications (MS Office/Outlook)
  • Ability to maintain professional boundaries in a social service environment
  • Bilingual proficiency in Cantonese

PREFERRED QUALIFICATIONS:

  • Experience in Mental Health or Social Work
  • Background in assisting clients with diverse diagnoses (e.g., substance abuse, mental health issues, critical illnesses)

KEY RESPONSIBILITIES:

  • Manage applications for services
  • Conduct intake and recertification processes for clients
  • Verify client eligibility by liaising with service providers and gathering necessary documentation
  • Maintain an organized client database, including scheduling meal services and documenting client interactions
  • Assess client needs and provide appropriate referrals
  • Assist clients who do not qualify for services by connecting them with external community resources
  • Facilitate program orientation for clients to help them navigate our services
  • Address client feedback and concerns constructively; resolve complaints effectively
  • Provide individual follow-up support to clients regarding behavioral challenges
  • Act as a liaison between clients and staff/volunteers/other departments
  • Represent Project Open Hand in various capacities
  • Perform additional duties as required

COMPETENCIES:

  • Team-oriented: Collaborates effectively, respects professional boundaries, and shares responsibilities
  • Self-motivated: Completes tasks within designated timelines and seeks clarification when necessary
  • Empathetic: Sensitive to the needs of critically ill individuals and those facing mental health and substance abuse challenges
  • Customer-focused: Engages positively with all stakeholders, promoting a favorable image of the organization
  • Composed: Maintains a calm and constructive demeanor in diverse and sometimes challenging situations
  • Ethical: Upholds honesty, accountability, and confidentiality
  • Informed: Keeps job knowledge current and understands job responsibilities
  • Organized: Maintains an efficient workspace and manages time effectively
  • Effective Communicator: Exhibits strong verbal and written communication skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical requirements and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Requirements: While performing the duties of this job, the employee is occasionally required to move throughout the facility; sit; use hands to manipulate objects, tools, or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The noise level in the work environment may vary from moderate to loud. The environment is dynamic, with new clients, volunteers, and staff members collaborating in the service center.

Project Open Hand provides a comprehensive employee benefits and wellness package. Eligibility for various programs is determined by the role and employment status and may include medical, dental, and vision coverage, retirement savings plans, and generous leave policies.

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