Bilingual Client Support Specialist, English/Cantonese

2 weeks ago

San Francisco, California, United States Project Open Hand Full time
Job Overview

POSITION SUMMARY:

The Bilingual Caseworker at Project Open Hand plays a vital role in delivering compassionate meal services by engaging with clients, evaluating their eligibility for various programs, and conducting initial assessments for both new and returning clients. This position involves direct interaction with clients in our service center, responding to inquiries, and performing essential administrative duties. The Caseworker collaborates closely with the Client Services Department to ensure effective service delivery and informed decision-making regarding client assistance.

REQUIRED QUALIFICATIONS:

  • Bachelor's degree in a Human Services-related discipline
  • Proficient in computer applications (MS Office/Outlook)
  • Proven ability to maintain professional boundaries in a social service environment
  • Bilingual proficiency in Cantonese

PREFERRED QUALIFICATIONS:

  • Experience in Mental Health or Social Work
  • Background in assisting clients with diverse diagnoses (e.g., substance abuse, mental health issues, critical illnesses)

KEY RESPONSIBILITIES:

  • Process applications for client services
  • Conduct intake assessments and recertifications for clients
  • Verify client eligibility by liaising with service providers and gathering necessary documentation
  • Maintain an organized client database, including scheduling meal services and documenting client interactions
  • Assess client needs and provide appropriate referrals
  • Assist clients who do not qualify for services by connecting them with external community resources
  • Facilitate program orientation for clients to help them navigate our services
  • Address client feedback and concerns constructively, resolving complaints effectively
  • Provide individualized follow-up support for clients facing behavioral challenges
  • Act as a liaison between clients and staff/volunteers/other departments
  • Represent Project Open Hand in various capacities
  • Perform additional duties as required

JOB COMPETENCIES:

  • Team-oriented: Collaborates effectively, respects professional boundaries, and shares responsibilities
  • Self-motivated: Completes assigned tasks within deadlines and seeks clarification when necessary
  • Empathetic: Sensitive to the needs of critically ill individuals and those with mental health or substance abuse challenges
  • Customer-focused: Engages positively with all stakeholders, enhancing the agency's reputation and addressing issues diligently
  • Composed: Maintains a calm and constructive demeanor in diverse and sometimes challenging situations
  • Ethical: Upholds honesty, accountability, and confidentiality
  • Knowledgeable: Keeps abreast of job-related knowledge and skills
  • Organized: Manages information efficiently and maintains a productive workspace
  • Effective Communicator: Exhibits strong verbal and written communication skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical requirements and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Requirements: While performing the duties of this job, the employee may occasionally need to move around the facility, sit, use hands for various tasks, reach with hands and arms, and communicate verbally. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The noise level in the work environment can range from moderate to loud, with a dynamic atmosphere as new clients, volunteers, and staff interact in the service center.

Project Open Hand provides a comprehensive employee benefits package, which may include medical, dental, and vision coverage, long-term disability, life insurance, retirement savings plans, and various employee assistance programs. Eligibility for these benefits depends on the specific role and employment status.

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