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Bilingual Insurance Support Specialist
2 months ago
Bilingual Insurance Support Specialist (Mandarin / Cantonese)
Job Overview:
The Bilingual Insurance Support Specialist is tasked with providing exceptional service to all walk-in clients by addressing inquiries across various insurance lines.
Key Responsibilities:
- Process and confirm premium payments efficiently.
- Guide clients in understanding their health care options by clarifying benefits and pricing for different policies.
- Investigate and resolve customer issues presented in person. Accept premium payments and issue documented receipts.
- Assist clients in selecting health care plans that align with their specific requirements.
- Support clients in making informed policy changes that enhance customer retention. Identify and document complex inquiries that may lead to challenges; submit reports for resolution and monitor trends affecting company performance.
- Provide constructive feedback to relevant departments to enhance service quality. Act as a communication bridge between clients and operational teams.
- Assist in the investigation of executive-level inquiries.
- High School diploma or equivalent required, along with a minimum of 5 years in customer service or operational roles; or a combination of education and experience that provides a comparable background.
- Fluency in Mandarin and Cantonese is mandatory.
- Life and Health License is a plus.
- Previous experience in health care or customer service is advantageous.
In addition to competitive salary offerings, Elevance Health provides a comprehensive benefits package, including health insurance, retirement plans, and employee recognition programs.
Company Overview:
Elevance Health is dedicated to enhancing lives and communities by simplifying healthcare. As a leading organization in the healthcare sector, we seek individuals who are committed to making a positive impact on our members and the communities we serve.
Work Environment:
Elevance Health promotes a hybrid work model, requiring associates to work on-site periodically. Specific expectations will be discussed during the hiring process.
Elevance Health is an Equal Employment Opportunity employer, ensuring fair consideration for all applicants without regard to protected characteristics.
