Bilingual Client Advocate, English/Cantonese

1 week ago

San Francisco, California, United States Project Open Hand Full time
Job Overview

POSITION SUMMARY:

The Bilingual Caseworker at Project Open Hand plays a vital role in delivering compassionate meal services by engaging with clients, evaluating their eligibility for various programs, and conducting intake assessments for both new and returning clients. This role requires interaction with clients at our service center, responding to inquiries, and performing necessary administrative functions. Collaboration with the Client Services Department is essential to effectively serve clients and determine the best course of action for service delivery.

ESSENTIAL QUALIFICATIONS:


• Bachelor’s degree in a Human Services related discipline


• Proficient in computer applications (MS Office/Outlook)


• Proven ability to maintain professional boundaries in a social service environment


• Fluent in Cantonese

PREFERRED QUALIFICATIONS:


• Experience in Mental Health or Social Work


• Background in assisting clients with complex needs (e.g., substance abuse, mental health issues, critical health conditions)

KEY RESPONSIBILITIES:


• Manage applications for service provision


• Conduct intake and recertification processes for clients


• Confirm eligibility for services through communication with providers and gathering necessary documentation


• Maintain an organized client database, including scheduling services and documenting interactions


• Evaluate client needs and provide appropriate referrals


• Assist clients who do not meet service criteria by connecting them with external resources


• Offer program orientation to clients, facilitating their access to services


• Address client feedback and concerns constructively; resolve complaints effectively


• Provide individualized follow-up for clients facing behavioral challenges


• Serve as a liaison between clients and agency staff/volunteers


• Represent Project Open Hand in various capacities


• Undertake additional duties as required

COMPETENCIES:


• Team-oriented: Works collaboratively, respects professional boundaries, and shares responsibilities


• Self-motivated: Completes assigned tasks within deadlines and seeks clarification when necessary


• Empathetic: Sensitive to the needs of critically ill individuals and those facing mental health and substance abuse challenges


• Customer-focused: Engages positively with all stakeholders, promoting a favorable image of the organization


• Composed: Maintains a positive demeanor in diverse and sometimes challenging situations


• Ethical: Upholds honesty, accountability, and confidentiality


• Knowledgeable: Stays informed about job-related aspects and updates skills as needed


• Organized: Keeps information orderly and accessible, manages time efficiently


• Effective Communicator: Possesses strong verbal and written communication skills

WORK ENVIRONMENT:

The physical demands and characteristics of the work environment are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

Physical Requirements: While performing the duties of this position, the employee may occasionally need to move around the facility, sit, use hands for various tasks, reach with arms, and communicate verbally. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Noise Level: The work environment may range from moderate to loud, with a dynamic atmosphere involving new clients, volunteers, and staff collaborating in the service center.

Project Open Hand provides a comprehensive employee benefits package, which may include medical, dental, and vision coverage, retirement savings plans, and various employee assistance programs, among other benefits.

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