Account Executive

2 days ago

Charlotte, North Carolina, United States Hornets Full time
{"Job Title": "Account Executive - Premium Sales", "Job Description": "Job Summary

We are seeking a highly motivated and results-driven Account Executive to join our team at Hornets Sports & Entertainment. As an Account Executive, you will be responsible for developing and maintaining season and group ticket accounts, selling new season seat accounts through outside sales appointments and over the phone sales, and providing exceptional customer service to existing accounts.

Key Responsibilities
  • Meet all sales goals assigned
  • Set appointments over the phone with decision-makers, consistently meeting the weekly goals for sales appointments
  • Master all sales presentations and deliver them in front of company decision-makers, tailoring packages according to each company's needs, and handling objections in an effort to bring in new season seat accounts
  • Develop and maintain a database of potential group and season-seat customers
  • Contact group leaders through the database and through new leads, particularly after a direct mail piece is released, to bring in new sales
  • Prospect for quality leads, particularly through asking for referrals
  • Provide customer service to existing accounts by visiting with them during games, as well as provide amenities
  • Make phone calls during the season and off-season to ensure personalized, continual contact with ticket holders
  • Work with the Box Office to update certain sales reports
  • Complete any customer service and operational duties in season as assigned
  • Perform other duties and responsibilities as assigned
Requirements
  • Bachelor's degree from an accredited college or university
  • Organized and strong time management skills along with customer service skills
  • Strong attention to detail and goal-oriented
  • 2-3 years' experience in sports team sales, general business sales, or sports management is preferred
  • Previous experience in face-to-face and telemarketing sales is ideal
  • Must be enthusiastic, creative, and able to think both strategically and tactically
  • Ability to work independently and collaboratively and ability to multi-task and adapt to sudden changes in market
  • Adaptability - adapts to change in the work environment, manages competing demands, and is able to handle frequent changes
  • Dependability - consistently at work on time, follows instructions, responds to manager's instructions
  • Able to multi-task under time constraints, meet deadlines, work within a fast-paced industry/environment, and be very detail-oriented
  • Excellent communication skills, including written, verbal, and analytical, and ability to present ideas clearly and concisely
  • Computer proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Microsoft Teams
  • Ability to attend all home games
  • Available to work a flexible schedule, including holidays, nights, and weekends
", "Company Overview": "Hornets Sports & Entertainment is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.", "Benefits": "Hornets Sports & Entertainment provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives."}

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