Quality Control Coordinator

2 weeks ago


Tucson, Arizona, United States Human Learning Systems Full time
Job Overview

Position Title: Quality Assurance Clerk

Company: Human Learning Systems

The Quality Assurance Clerk role is integral to supporting a contractor under the U.S. Department of Labor's Job Corps initiative. This federally-funded program aims to equip eligible youth, aged 16-24, with essential technical and academic skills, along with job placement assistance.

Key Responsibilities:

  • Provide exceptional customer service in all interactions.
  • Maintain a respectful and professional demeanor towards colleagues and clients.
  • Communicate effectively and accurately.
  • Manage challenging situations with discretion and professionalism.
  • Demonstrate proficiency in computer applications, including Microsoft Office and online research.
  • Exhibit strong interpersonal, communication, and organizational skills.
  • Collaborate effectively with management, students, staff, and community partners.

Primary Duties Include:

  • Participate in meetings related to program tours and intake processes.
  • Assist in conducting center tours and orientation sessions.
  • Act as a liaison among centers, students, families, and the community.
  • Relay any special requests from centers to the Outreach/Admissions Supervisor.
  • Facilitate communication between Job Corps and external stakeholders.
  • Establish connections with referral sources and community organizations.
  • Adhere to enrollment procedures as mandated by the Department of Labor.
  • Verify student eligibility for program enrollment.
  • Follow up with prospective students to maintain their interest.
  • Support pre-arrival orientations and ensure applicants follow the established processes.
  • Conduct quality checks on student folders to ensure compliance with policy requirements.
  • Review electronic documentation for accuracy in the system.
  • Collect and verify necessary documentation for applicant eligibility.
  • Coordinate with centers to meet arrival goals and service applicants as required.
  • Assist in preparing performance reports to monitor productivity.
  • Compile weekly reports on student files and pending arrivals.
  • Support the preparation of monthly reports on various metrics related to student arrivals.
  • Gather projected arrival needs and coordinate with Admissions Counselors.
  • Provide data collection and reporting to the Regional Office.
  • Assign online prospects promptly and maintain accurate records in the system.
  • Respond to inquiries about the program from potential applicants and the public.
  • Distribute informational materials as requested.
  • Perform administrative tasks such as typing, correspondence, and report preparation.
  • Maintain clear communication with supervisors and colleagues.
  • Foster positive working relationships within and across departments.
  • Organize inter-departmental meetings and schedules.
  • Demonstrate flexibility and organizational skills in a dynamic environment.
  • Facilitate team meetings and manage logistics.
  • Undertake additional responsibilities as assigned by management.

Qualifications:

  • High School Diploma required; Associate's Degree preferred.
  • Minimum of two years of relevant experience.
  • Strong computer skills and excellent communication abilities.

Certifications:

  • Valid driver's license.
  • CPR and First Aid certifications.

Equal Opportunity Statement: Human Learning Systems is committed to providing equal employment opportunities and prohibits discrimination of any kind.



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