Sales & Customer Service Representative
5 days ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Spa Guest Specialist at Massage Envy. As a key member of our team, you will play a vital role in delivering exceptional guest experiences and promoting our services to drive business growth.
Key Responsibilities:
- Provide exceptional customer service to guests, ensuring a positive and relaxing experience in our spa environment.
- Effectively communicate the benefits and features of our services, including massage therapy, facials, and other treatments.
- Upsell and cross-sell services to guests, driving revenue growth and increasing customer loyalty.
- Work collaboratively with other team members to achieve sales and service goals, promoting a positive and supportive team culture.
- Participate in ongoing training and development to stay up-to-date on our services and products, ensuring a high level of knowledge and expertise.
What We Offer:
- A competitive hourly rate, plus generous commissions for meeting sales targets.
- A comprehensive training program, equipping you with the skills and knowledge needed to succeed in this role.
- A positive and supportive work environment, with opportunities for growth and advancement.
- A range of employee benefits, including free massages and facials, discounted services and products, and access to our CalSavers 401(k) program.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
- A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
- The ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- A high school diploma or equivalent, with a strong desire to learn and grow in this role.
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