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Customer Service Representative

2 months ago

Oceanside, California, United States Frontwave Credit Union Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Frontwave Credit Union. As a key member of our call center team, you will be responsible for providing exceptional service to our members, promoting and selling our financial products and services, and assisting with account inquiries and transactions.

Key Responsibilities
  • Process member requests and provide information about credit union products and services
  • Perform account research, process account transfers, and accept wire transfers and Western Union requests
  • Process check orders and perform account file maintenance
  • Cross-sell credit union products and services to increase household penetration
Requirements

To be successful in this role, you will need:

  • A high school diploma or general education degree (GED)
  • One to two years of experience in a call center environment and/or financial institution experience
  • Excellent communication and problem-solving skills
  • A strong understanding of financial products and services
What We Offer

As a valued member of our team, you can expect:

  • Competitive pay and benefits package
  • Opportunities for career growth and development
  • A collaborative and supportive work environment
  • Recognition and rewards for outstanding performance
Our Culture

At Frontwave Credit Union, we are committed to creating a workplace culture that is inclusive, diverse, and supportive of our employees' growth and well-being. We believe in empowering our team members to make a positive impact in the lives of our members and in the communities we serve.