Customer Service Representative
2 months ago
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities:- Greet and Assist Members
- Provide exceptional customer service to members, prospective members and guests.
- Handle all front desk related activities, including:
- Answer phone calls in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate Member Account Updates
- Respond to Member Inquiries
- Maintain Club Cleanliness
- Customer Service Background
- Basic Computer Proficiency
- Passion for Fitness and Health
- Upbeat and Positive Attitude
- Punctuality and Reliability
- Exceptional Customer Service Skills
- Strong Listening and Problem-Solving Skills
- Diplomacy and Professionalism
- High School Diploma or Equivalent
- Age 18 or Older
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Occasional lifting up to 50 lbs.
- Occasional exposure to toxic chemicals.
$16.00 per hour
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