IT Support Specialist
1 week ago
Contract Duration: 6 months to 1 year
Work Arrangement: Onsite
This role is dedicated to assembling machines and equipment, as well as providing support for conference rooms and meetings while managing ticket triage.
Key Responsibilities:
- Deliver daily Service Desk assistance to users in the Americas, particularly focusing on operations in Pittsburgh.
- Execute installation, configuration, and maintenance tasks for desktops, laptops, software, mobile devices, and printers.
- Prioritize the imaging, assembly, and distribution of PCs and mobile devices, along with onsite desk setups.
- Focus on PC refresh initiatives and the deployment of Windows 11.
- Address incoming requests and incidents from tickets, phone calls, and walk-ins.
- Assist executives with meetings, video conferencing equipment, and guest internet access.
- Troubleshoot connectivity and application issues, researching and escalating as necessary.
- Maintain all corporate IT equipment, including inventory management, upgrades, repairs, and replacements.
- Perform additional relevant tasks as assigned by the Regional IT Manager for the Americas.
- Provide exceptional customer service while ensuring a professional demeanor is upheld at all times.
- Foster and maintain strong working relationships with both internal and external stakeholders.
- Ensure work is conducted efficiently and effectively, adhering to best practices and standardization requirements.
Essential Skills & Experience:
- At least 3 years of experience in a corporate office environment.
- Ability to work onsite five days a week.
- Demonstrated experience in providing help desk support.
- Strong understanding of current technologies.
- Experience supporting desktops, laptops, and mobile devices.
- Proficiency with Microsoft Operating Systems and server-side applications.
- Excellent client-facing and communication skills.
- Strong troubleshooting and multitasking abilities.
- Highly organized, detail-oriented, and possessing outstanding customer service skills.
- Willingness to learn new technologies and take on increasing responsibilities.
Preferred Skills & Experience:
- Experience in a global enterprise organization.
- Familiarity with Service Desk operations driven by SLA/KPIs.
- Strong knowledge of ITIL best practices.
- Advanced support experience for desktops, laptops, servers, and mobile devices.
- Expertise in Microsoft Operating Systems and Applications support (Active Directory, O365, PowerShell).
- Basic understanding of networking fundamentals in enterprise WAN/LAN environments.
System One, along with its subsidiaries, is a leader in providing workforce solutions and integrated services across North America. We are committed to helping clients achieve operational efficiency without compromising quality.
As an Equal Opportunity Employer, System One ensures that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable law.
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