Director of Sales and Operations

7 days ago


Dallas, Texas, United States Hermès Paris Full time
About the Role

The Managing Director is a key leadership position responsible for the overall success of the Hermès Dallas Boutique. This role requires a strategic thinker who can drive sales growth, build strong relationships with clients, and lead a high-performing team.

Key Responsibilities
  • Develop and implement sales strategies to achieve business objectives
  • Build and maintain strong relationships with clients to drive loyalty and retention
  • Lead and manage a team of sales associates and managers to ensure excellent customer service and sales performance
  • Oversee the day-to-day operations of the boutique, including inventory management, visual merchandising, and store maintenance
  • Collaborate with the buying team to select and purchase merchandise that meets the needs of the boutique and its clients
  • Develop and implement training programs to ensure that sales associates and managers have the skills and knowledge needed to succeed
  • Monitor and analyze sales data to identify trends and opportunities for growth
  • Make decisions on hiring, promotions, and terminations of sales associates and managers
  • Ensure that the boutique is always well-stocked and visually appealing, with a focus on creating an exceptional customer experience
Requirements
  • Minimum 5 years of experience in a senior leadership role in a luxury retail environment
  • Proven track record of driving sales growth and improving customer satisfaction
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Strong analytical and problem-solving skills, with the ability to make informed decisions
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Knowledge of the luxury retail industry and the Hermès brand
  • Fluency in English and French (written and spoken)
What We Offer

Hermès Paris offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, and we welcome applications from candidates from all backgrounds.



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