Patient Appointment Coordinator
2 weeks ago
Position Type:
Full-time
Job Overview:
Now Hiring - Patient Appointment Coordinator
Location: Fort Myers, Florida - On-site
Company Overview:
Radiology Regional stands as a leading provider in diagnostic imaging, proudly operating 13 centers across Southwest Florida. We are on the lookout for an enthusiastic individual who is dedicated to enhancing patient experiences within our communities. With over 50 years of service, we have established a reputation for excellence in patient care.
Key Responsibilities:
- Manage the scheduling, cancellation, and rescheduling of patient examinations across various imaging facilities by accurately gathering and processing patient demographics and clinical details in line with Radiology Regional protocols relevant to the requested examination.
- Handle a high volume of inbound and outbound calls in a call center environment, addressing requests from patients and referring physician offices.
What We Offer:
In addition to a supportive work atmosphere, our full-time employees enjoy a comprehensive benefits package, including:
- Competitive medical, dental, and vision insurance plans
- Life and long-term disability coverage
- Three weeks of paid time off
- 401k plan with a substantial company contribution
- Six paid holidays
- Imaging services for employees and their immediate family
Qualifications:
- Exceptional customer service skills are essential.
- Must thrive in a fast-paced environment while maintaining composure in challenging situations.
- Responsible for making outbound calls to schedule patient examinations upon receipt of prescriptions, ensuring accuracy and timeliness.
- Respond to all inquiries with professionalism and courtesy.
- Capable of managing and escalating priority issues, directing calls, and questions to the appropriate resources.
- REQUIRED: High School Diploma or GED
- REQUIRED: Proficient data entry skills, strong computer knowledge, and the ability to type a minimum of 35 words per minute.
Shift Hours: Vary between Monday-Thursday 7:30am-5:30pm, Friday 7:30am-5:00pm
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