Patient Access Coordinator II

1 week ago


Fort Myers, Florida, United States 61 Street Service Corporation Full time
Position Title: Patient Access Coordinator II

Become a vital member of our esteemed healthcare network in New York. As a Patient Access Coordinator II, you will play a key role within our department-based scheduling team, managing a significant volume of patient inquiries and requests related to scheduling diagnostic services, physician appointments, and general departmental information. Your contribution is essential in providing outstanding patient experiences through exceptional customer service, empathy, and understanding.

Key Responsibilities:
  • Manage appointment requests and perform outbound calls for Epic referrals.
  • Relay insurance information, financial obligations, and time-of-service policies to patients.
  • Gather and confirm patients' insurance and demographic details in EPIC.
  • Conduct real-time insurance verifications.
  • Collect pre-registration data to oversee Epic work queue accounts.
  • Offer necessary support and back-up coverage as needed.
  • Handle general tasks such as faxing, filing, and sorting mail.
  • Facilitate team discussions regarding complex patient scheduling requirements.
  • Address escalated cases with increased complexity as assigned and escalate issues for resolution.
  • Execute any other relevant duties as assigned.
Qualifications:
  • High School Diploma or equivalent is mandatory.
  • A minimum of 3 years of relevant experience with a strong grasp of medical terminology.
  • Proven proficiency in managing various scheduling complexities and workflows.
  • Exceptional customer service, problem-solving, and communication abilities.
  • Proficiency in Microsoft Office (Word & Excel) or similar applications.
  • An Associate's Degree or higher is preferred.
  • Prior experience in a high-volume customer service environment, particularly in a call center, is advantageous.
  • Fluency in both English and Spanish is beneficial.

Be part of a workplace that recognizes your skills and contributions. Competitive salary will be offered based on your experience, skills, and qualifications.



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