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Patient Services Coordinator

2 months ago

Fort Myers, Florida, United States Careerstaff Unlimited Full time
About the Role

CareerStaff Unlimited is seeking a highly skilled Patient Services Representative to join our team. As a Patient Services Representative, you will be responsible for providing exceptional patient care and support in a fast-paced medical setting.

Key Responsibilities
  • Answer all phone calls in a calm, courteous, and professional manner
  • Identify and handle patient needs, while working in a team environment
  • Collect and update new patient's demographic and insurance information; verify and update established patient's demographic and insurance information
  • Schedule patient appointments accurately in EMR system according to established policies and procedures
  • Submit patient messages through EMR system for prescription refills, medical questions, referrals, form requests or lab/test results, according to established policies and procedures
  • Schedule appointment requests from the patient portal and process return mail in EMR system
  • Submit appropriate and detailed documentation for patient appointments and patient cases in EMR system
  • Maintain awareness of changes/updates by attending departmental meetings as required
  • Verifying patient insurance
  • Responsible for meeting or exceeding the productivity and quality standards
Requirements
  • Minimum of 1 year of recent medical front office experience - applicants with no medical front office experience will not be considered
  • HS Diploma or GED required
  • Background check and 10-panel drug screen with nicotine included
  • Must be eligible to work in the United States
About CareerStaff Unlimited

CareerStaff Unlimited is a renowned industry leader in healthcare staffing, managed services, and workforce solutions. We connect our clients with talented healthcare professionals to deliver proven excellence in patient care. Our strong, long-term connections with exclusive healthcare facilities mean a new world of possibilities for your career.