Bilingual Patient Appointment Specialist

2 months ago


Fort Lauderdale, Florida, United States 5TH HQ LLC Full time
Job Overview

Position Summary: As a Bilingual Patient Appointment Specialist at 5TH HQ LLC, you will play a crucial role in managing patient scheduling, facilitating effective communication between English and Spanish-speaking individuals, and providing essential administrative assistance to the healthcare team. Your contributions are vital for ensuring seamless office operations and delivering high-quality patient service.

Primary Responsibilities:

  • Appointment Management: Oversee and organize patient appointments, follow-ups, and consultations, ensuring that the scheduling system is accurately updated and efficiently utilized.
  • Patient Interaction: Act as the main contact for patients, addressing inquiries via phone, email, and in-person interactions in both English and Spanish.
  • Patient Onboarding: Support patient check-in processes, confirm insurance details, update patient files, and ensure all required documentation is prepared prior to appointments.
  • Reminder Notifications: Execute appointment reminder calls and send confirmation messages to minimize no-show occurrences and keep patients informed about their scheduled visits.
  • Operational Coordination: Collaborate with team members to manage appointment slots, reschedule as needed, and enhance overall office workflow.
  • Administrative Duties: Carry out general office tasks such as filing, faxing, and handling correspondence to aid in the daily operations of the office.
  • Enhancing Patient Experience: Address patient inquiries, resolve concerns, and provide information regarding office policies, procedures, and services to improve patient satisfaction.

Qualifications and Skills:

  • Bilingual Skills: Proficient in both English and Spanish, with strong verbal and written communication abilities in both languages.
  • Customer Service Expertise: Exceptional customer service skills with a focus on patient care and the ability to manage sensitive situations with professionalism and empathy.
  • Organizational Abilities: Strong organizational skills with the capacity to multitask, prioritize effectively, and manage time in a dynamic environment.
  • Medical Terminology Knowledge: Basic familiarity with medical terminology and office procedures is advantageous.
  • Technical Proficiency: Competence in using office software, electronic medical records (EMR) systems, and scheduling applications.
  • Detail Orientation: High accuracy in managing patient data, scheduling, and documentation processes.
  • Teamwork Skills: Ability to collaborate effectively with medical personnel, patients, and other administrative staff in a team-oriented setting.


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