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Patient Appointment Coordinator

2 months ago

Fort Myers, Florida, United States Radiology Regional Full time

Job Type:

Full-time

Position Overview:

Now Hiring - Patient Appointment Coordinator

Location: Fort Myers, Florida - On-site

Radiology Regional stands as a leading provider in diagnostic imaging, operating numerous centers across Southwest Florida. We are on the lookout for an enthusiastic individual who is dedicated to enhancing patient experiences within our community. With over five decades of service, we have built a reputation for exceptional patient care.

Key Responsibilities:

As a Patient Appointment Coordinator, you will be responsible for managing the scheduling, cancellation, and rescheduling of patient examinations across various imaging facilities. This includes gathering and processing accurate patient information and clinical details in line with Radiology Regional protocols relevant to the requested procedures. Your tasks will be performed in a high-volume call center environment, handling numerous daily inquiries and requests from patients and referring medical offices.

We Offer:

  • Comprehensive medical, dental, and vision insurance plans
  • Life and long-term disability coverage
  • Three weeks of paid time off
  • 401k plan with substantial company contributions
  • Six paid holidays
  • Imaging services for employees and their immediate families
Qualifications:
  • Exceptional customer service skills
  • Ability to thrive in a fast-paced environment while maintaining composure under pressure
  • Proficient in making outbound calls to schedule patient exams promptly and accurately
  • Respond to all inquiries with professionalism and courtesy
  • Effectively manage and escalate priority issues, directing calls and questions to the appropriate resources
  • REQUIRED: High School Diploma or GED
  • REQUIRED: Proficient data entry skills, good computer literacy, and a typing speed of at least 35 words per minute
Shift Hours: Vary between Monday-Thursday 7:30 am - 5:30 pm, Friday 7:30 am - 5:00 pm