Customer Service Center Specialist

2 weeks ago


Lewiston, Maine, United States Five County Credit Union Full time
Position Overview

The Customer Service Center Specialist plays a vital role in ensuring exceptional service delivery to our members. This position is ideal for individuals who are enthusiastic about assisting others and are keen to develop their skills within a supportive environment.

Equal Opportunity Employer
We are proud to be an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Compensation
The pay range for this role is between $21.06 and $21.56 per hour, with opportunities for step progression.

Key Responsibilities
- Provide a wide range of financial services related to operations, online banking assistance, Visa card support, and member account inquiries.
- Address member questions regarding products and services, resolve issues, and perform various account maintenance tasks.
- Engage in outbound member communications to help achieve organizational growth objectives.
- Maintain professionalism, attention to detail, and reliability while performing daily tasks.
- Participate in training to develop necessary skills, including record-keeping, confidentiality, and compliance with relevant policies and regulations.

Work Schedule
This is a full-time position with benefits. Our operational hours are Monday to Friday from 8:30 AM to 7:00 PM and Saturday from 8:30 AM to 3:00 PM. We are closed on Sundays and certain holidays, ensuring that employees are not required to work on Memorial Day, Independence Day, Thanksgiving Day, and Christmas Day.

Candidate Profile
The ideal candidate will possess:
- A positive, friendly, and professional demeanor.
- Strong people skills and a willingness to embrace new ideas and changes.
- Reliable transportation and consistent attendance.
- Basic math and computer proficiency.

Physical and Mental Demands
The role requires the ability to stand for extended periods, use hands for various tasks, and communicate effectively. The work environment is primarily office-based, with moderate noise levels due to member interactions. Employees must be alert to member needs and adept at problem-solving under pressure.

Conclusion
Five County Credit Union is dedicated to the health and well-being of our staff and members, and we look forward to welcoming a new member to our team who shares our commitment to service excellence.

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