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Healthcare Customer Service Representative

2 months ago


Lewiston, Maine, United States Central Maine Medical Center Full time

About Central Maine Healthcare: At Central Maine Healthcare, our dedicated team members are focused on delivering outstanding care and experiences for our community and each other every day.

Position Overview: This role is primarily remote following a comprehensive 6-week in-office training, with rotating weekend and holiday responsibilities.

Key Responsibilities:

  • Patient Scheduling: Manage and coordinate appointments for hospital departments and provider services, ensuring accurate and timely scheduling.
  • Communication: Interact with patients via phone, hospital departments, and external clinical service providers to fulfill scheduling requests.
  • Insurance Verification: Validate demographic and insurance information, and verify coverage to ensure financial clearance.
  • Financial Clearance: Secure pre-registration activities and obtain necessary authorizations and referrals.
  • Customer Service: Provide exceptional service to patients, addressing inquiries and resolving issues effectively.

Qualifications:

  • High school diploma or equivalent required.
  • 1-2 years of relevant experience in scheduling, pre-registration, or financial clearance preferred.
  • Familiarity with medical terminology and insurance reimbursement basics is advantageous.

Skills and Abilities:

  • Strong customer service orientation with excellent verbal and written communication skills.
  • Ability to multitask, prioritize assignments, and manage time effectively.
  • Analytical thinking and problem-solving capabilities.
  • Attention to detail and proficiency in using various systems and software applications.

Core Values: We are committed to creating a welcoming, respectful, and collaborative environment, ensuring that all interactions reflect our dedication to patient care and teamwork.

Central Maine Healthcare System: Our organization encompasses three hospitals and over 75 individual practices, striving to deliver high-quality, low-cost care while enhancing the patient experience.

Diversity and Equal Employment Opportunity: We actively promote diversity within our workforce and are committed to creating an inclusive environment for all employees.