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Customer Service Center Representative
2 months ago
Ensure all your application information is up to date and in order before applying for this opportunity.
TITLE Service Center Associate/Call Center Representative
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
PAY RANGE$18.71 to $19.21 per hour with step progression.
We are seeking friendly individuals who enjoy engaging with customers, are eager to learn, and are excited to advance within an organization. The candidate will be responsible for a wide range of financial services related to operations, online banking assistance, Visa card support, and member account management. Responsibilities include cross-selling and addressing member inquiries regarding products and services, assisting with any issues that arise, and performing various account maintenance tasks. The incumbent plays a vital role in achieving credit union growth objectives and making outbound member contacts.
While successful candidates should exhibit professionalism, attention to detail, and reliability, we will provide training for the daily skills required, including record maintenance, ensuring confidentiality and compliance with applicable policies and regulations, and referring beneficial products and services to our members, along with performing other duties as necessary.
No experience required. On-site position. Paid training provided. Not eligible for remote work.
Flexibility is essential. The company's hours of operation are Monday through Friday 8:30am to 7:00pm and Saturday 8:30am to 3:00pm. We are closed on Sundays in all locations. This is a full-time position with benefits. We are open most holidays, and for those holidays that you work, you will receive double time. We are closed as a company on Memorial Day, Independence Day, Thanksgiving Day, and Christmas Day, ensuring you will never be asked to work on those four holidays. Saturdays are scheduled on a rotation.
The ideal candidate will possess a positive, friendly, and professional demeanor. Being people-oriented, helpful, and open to new ideas and changes is crucial. Reliable transportation and consistent attendance are mandatory. Basic math and computer skills are required.
Five County Credit Union is an equal opportunity employer, and we are committed to the health and well-being of our staff and members.
POSITION REQUIREMENTSFIVE COUNTY CREDIT UNION, SERVICE CENTER COORDINATOR/CALL CENTER REPRESENTATIVE PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
The employee is required to stand, sit, and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.
FIVE COUNTY CREDIT UNION, SERVICE CENTER COORDINATOR/CALL CENTER REPRESENTATIVE WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All essential functions are performed in an office setting. Temperatures in the climate-controlled office may fluctuate. Work area is sometimes noisy due to multiple member transactions. The noise level in the work environment is usually moderate. Employee may not be able to easily leave work area unless for a scheduled break.
FIVE COUNTY CREDIT UNION, SERVICE CENTER COORDINATOR/CALL CENTER REPRESENTATIVE MENTAL DEMANDS:
The mental demands for this position include: the need to be alert to member needs, to be resourceful in solving member problems, and to be precise when updating member accounts. The employee must be able to deal with people effectively under adverse and/or stressful conditions, occasionally be persuasive, use judgment, and exhibit patience.
FULL-TIME/PART-TIME Full-TimeEXEMPT/NON-EXEMPT Non-Exempt
LOCATION ME, Lewiston
PI610c613e
