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Customer Service Representative

2 months ago

Lewiston, Maine, United States Max Finkelstein Full time

Job Overview:

The Customer Service Representative role is about assisting our partners and providing the best support experience possible. We are looking for applicants who excel in customer service, have a desire to learn our products, and have a willingness to resolve issues.

Key Responsibilities:

  • Communicate with customers to provide knowledgeable answers to product questions and resolve issues
  • Enter orders into the system for billing and delivery
  • Process payments and assist customers with payment options
  • Develop and maintain strong professional working relationships with customers, sales teams, and the internal supply chain

Benefits:

  • Competitive salary starting at $18.00 an hour or more based on relevant experience
  • Career growth opportunities
  • Company support and training opportunities
  • Company-sponsored Medical/Dental/Vision plans
  • Flexible Spending Account (FSA)
  • 401(k)
  • Paid life insurance
  • Paid Time Off
  • Paid Holidays
  • Work from home possible after probationary period is met

Requirements:

  • Excellent customer service skills and the ability to establish strong relationships with customers and intracompany team members
  • A strong work ethic and initiative to learn and grow
  • Effective communication skills, both written and verbal
  • Flexibility and adaptability to change
  • Time management and organizational skills
  • Ability to thrive in a fast-paced environment
  • Strong computer skills (including knowledge of Microsoft Office products)
  • Spanish speaking a plus
  • Call Center experience is a plus, but if you show the aspiration to learn we will provide the necessary training for a successful career with MFI
  • Education: High school diploma or GED required
  • Tire/Automotive experience is a plus
  • Retail associates welcome