Communication Infrastructure Specialist

6 days ago

Cleveland, Ohio, United States US Main Full time
Job Description:

The Telecommunications Engineer will perform assignments that are not completely standardized or prescribed. The role requires selecting or adapting standard procedures or equipment, using fully applicable precedents.

The engineer will receive initial instructions, equipment requirements, and advice from a supervisor or senior engineer as needed and will perform recurring work independently.

Work will be reviewed for technical adequacy or conformity with instructions.

Primary Responsibilities:
  • Installing, supporting, and maintaining communication circuits
  • Performing technical analyses of hardware and transmission facilities using various diagnostic tools to support efficient network operations
  • Identifying, diagnosing, and resolving technical problems related to VoIP or network failure/integrity and usage of PC hardware and software
  • Utilizing existing knowledge while building additional knowledge of the company, client, and processes
  • Resolving work orders for Cable Plant, Network, and VOIP issues
  • Solving a range of straightforward problems
  • Analyzing possible solutions using standard procedures
  • Completing work with a moderate level of guidance and direction
  • Solving standard problems by analyzing possible solutions using experience, judgment, and precedents
  • Impacting the quality of own work and the work of others on the team
  • Working within guidelines and policies
  • Explaining information to others in straightforward situations
Typical Duties:
  • Constructing components, subunits, or simple models or adapting standard equipment; troubleshooting and correcting malfunctions
  • Following specific layouts and scientific diagrams to construct and package simple devices and subunits of equipment
  • Conducting various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement, selecting, preparing, and operating standard test equipment, and recording test data
  • Extracting and compiling a variety of engineering data from field notes, manuals, lab reports, etc.; processing data, identifying errors or inconsistencies, selecting methods of data presentation
  • Assisting in design modification by compiling data related to design, specifications, and materials that are pertinent to specific items of equipment or component parts; developing information concerning previous operational failures and modifications, and using judgment and initiative to recognize inconsistencies or gaps in data and seek sources to clarify information.
Basic Qualifications:
  • High School diploma with 4 or more years of relevant experience
  • 3+ years of cable plant experience working with fiber optic, copper, and category cabling
  • 1+ years' experience troubleshooting complex routing and switching issues
  • 1+ years' experience configuring switches, routers, network appliances, WAN acceleration devices
  • Basic network troubleshooting skills
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Ability to lift and carry 50 lbs. for up to 100 feet at a time; ability to lift 25 lbs. vertically using ladders
  • Ability to work in confined spaces, such as raised floors or communications closets; ability to work in noisy environments, such as data centers and operations centers; ability to stand or sit for 8 hours at a time
Preferred Qualifications:
  • BICSI Certification
  • CCNA or other Networking Certification
  • Organized and detail-oriented
  • Strong leadership skills
  • Self-motivated/self-directing
  • Strong collaboration, prioritization, and adaptability skills
  • Relationship-building skills
  • Ability to manage and prioritize own work and that of the team
  • Independent decision-making
  • Analytical thinking and problem-solving abilities
  • Ability to effectively communicate with all organizational levels (from SMEs to Senior management)
  • Ability to analyze problems at various levels (detail level, overall organizational impact, etc.)
Physical Requirements:
  • Must be able to lift and carry 50 lbs. for up to 100 feet at a time
  • Must be able to lift 25 lbs. vertically using ladders
  • Must be able to work in confined spaces and noisy environments
  • Must be able to stand or sit for 8 hours at a time

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