Bilingual Inbound Toll Collections Representative

3 weeks ago

Tampa, Florida, United States ValorVIP Full time
Job Title: Bilingual Inbound Toll Collections Agent

Job Summary: We are seeking a highly motivated and customer-focused Bilingual Inbound Toll Collections Agent to join our team at ValorVIP. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving account discrepancies, and processing payments.

Key Responsibilities:

  • Assist customers with account resolution, questions, and concerns.
  • Process payments utilizing the toll operations back-office systems.
  • Manage in-person customer-related inquiries regarding toll activities, complaints, etc.
  • Collaborate with customer service professionals to improve overall customer experience.
  • Assist with incoming customer service phone calls to resolve issues.
  • Complete end-of-day/shift deposits and balancing reports.
  • Adhere to all attendance and work schedule requirements.

Requirements:

  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Experience with data entry utilizing a computer.
  • The ability to read and speak English and Spanish fluently.
  • Excellent organizational, written, and oral communication skills.
  • Ability to work shifts in accordance with the toll operations hours of operations.
  • Non-cash payment processing experience on a computerized system.
  • The ability to evaluate, troubleshoot, and follow up on customer issues.
  • An aptitude for conflict resolution, problem-solving, and negotiation.
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.

What We Offer:

  • Competitive starting compensation.
  • Regular raises and promotions based on performance.
  • Paid time off and holidays.
  • Opportunities for advancement and professional growth.
  • A fun and engaging work environment.
  • Casual dress code.
  • Cash and prize contests.

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment:

  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.

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