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Inbound Toll Collections Processing Specialist

1 month ago

Tampa, Florida, United States MCI Careers Full time
Job Title: Inbound Toll Collections Processing Agent

Are you a customer service enthusiast looking for a challenging role? Do you have excellent communication skills and a passion for resolving customer issues? We are seeking a highly motivated and detail-oriented Inbound Toll Collections Processing Agent to join our team

Job Summary:

We are looking for a skilled and customer-focused Inbound Toll Collections Processing Agent to handle inbound customer inquiries, troubleshoot customer disputes, and process payments. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues efficiently, and maintaining a positive and professional demeanor at all times.

Key Responsibilities:

  • Handle inbound customer inquiries and resolve issues in a timely and professional manner
  • Process payments and troubleshoot customer disputes
  • Provide exceptional customer service and maintain a positive and professional demeanor
  • Work collaboratively with the team to achieve sales and customer satisfaction goals
  • Stay up-to-date with product knowledge and industry trends to provide accurate and informed responses to customer inquiries

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic computer skills and familiarity with Microsoft Office Suite
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:

  • Competitive hourly rate and bonus structure
  • Opportunities for career advancement and professional growth
  • Fun and dynamic work environment with a team-oriented culture
  • Comprehensive training program to ensure success in the role

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you