Bilingual Toll Collection Agent

4 weeks ago


Tampa, Florida, United States MCI Military Recruitment Full time
Job Title: Bilingual Toll Collection Agent

We are seeking a highly motivated and customer-focused Bilingual Toll Collection Agent to join our team at the Tampa Hillsborough Expressway Authority. As a key member of our customer service team, you will be responsible for assisting customers with account resolution, questions, and concerns related to toll activities.

Key Responsibilities:
  • Assist customers with account resolution, questions, and concerns related to toll activities.
  • Process payments utilizing the toll operations back-office systems.
  • Manage in-person customer-related inquiries regarding toll activities, complaints, etc.
  • Collaborate with customer service professionals to improve overall customer experience.
  • Assist with incoming customer service phone calls to resolve issues.
  • Complete end-of-day/shift deposits and balancing reports.
  • Adhere to all attendance and work schedule requirements.
Requirements:
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Experience with data entry utilizing a computer.
  • The ability to read and speak English and Spanish fluently.
  • Excellent organizational, written, and oral communication skills.
  • Ability to work shifts in accordance with the toll operations hours of operations.
  • Non-cash payment processing experience on a computerized system.
  • The ability to evaluate, troubleshoot, and follow up on customer issues.
  • An aptitude for conflict resolution, problem-solving, and negotiation.
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.
Benefits:
  • Medical, Dental, and Vision Coverage Options.
  • Paid Time-Off.
  • Regular Raises.
  • Advancement Opportunity.
  • Fun, Engaging Work Environment.
  • Casual Dress Code.
  • Cash and Prize Contests.
About MCI:

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.



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