Customer Service Tolling Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Tolling Operations Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues in a timely and professional manner.
Key Responsibilities:
- Handle inbound customer calls and emails in a courteous and professional manner
- Resolve customer inquiries and issues in a timely and professional manner
- Provide accurate and timely information to customers regarding tolling operations and services
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed customer satisfaction targets and quality metrics
Requirements:
- High school diploma or equivalent required
- 1+ year of customer service experience in a call center environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity targets
- Basic computer skills and proficiency in Microsoft Office
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
About MCI:
MCI is a leading provider of business process outsourcing and IT services. We are committed to delivering exceptional customer experiences and driving business results for our clients. Our team is passionate about making a difference and we are seeking like-minded individuals to join our team.
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