Customer Service Tolling Representative

4 weeks ago


Tampa, Florida, United States MCI Military Recruitment Full time
Job Title: Tolling Operations Customer Service Representative

We are seeking a highly motivated and customer-focused Tolling Operations Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Handle inbound customer calls and emails in a courteous and professional manner
  • Resolve customer inquiries and issues in a timely and professional manner
  • Provide accurate and timely information to customers regarding tolling operations and services
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets and quality metrics

Requirements:

  • High school diploma or equivalent required
  • 1+ year of customer service experience in a call center environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Basic computer skills and proficiency in Microsoft Office

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About MCI:

MCI is a leading provider of business process outsourcing and IT services. We are committed to delivering exceptional customer experiences and driving business results for our clients. Our team is passionate about making a difference and we are seeking like-minded individuals to join our team.



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