Spanish Tolling Call Center Representative

4 weeks ago

Tampa, Florida, United States MCI Military Recruitment Full time
Job Title: Spanish Tolling Call Center Representative

Job Summary:

We are seeking a highly motivated and customer-focused Spanish Tolling Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Handle inbound and outbound calls from customers in a courteous and professional manner
  • Listen to customers, understand their needs, and resolve their issues in a timely and effective manner
  • Research and resolve customer complaints and issues in a fair and professional manner
  • Follow established procedures and protocols to ensure accurate and efficient resolution of customer issues
  • Provide excellent customer service and ensure customer satisfaction
  • Work collaboratively with other team members to achieve team goals and objectives

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Ability to work independently and as part of a team
  • Ability to maintain confidentiality and handle sensitive information
  • Ability to work a flexible schedule, including evenings and weekends

Preferred Qualifications:

  • 1 year of customer service experience
  • Ability to speak and write in Spanish fluently
  • Experience working in a call center environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Flexible scheduling and work-life balance
  • Professional development and training opportunities

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and cover letter, to [insert contact information].

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