Spanish Tolling Call Center Representative

1 week ago

Tampa, Florida, United States ValorVIP Full time
Job Title: Spanish Tolling Call Center Representative

We are seeking a highly motivated and customer-focused Spanish Tolling Call Center Representative to join our team at ValorVIP. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Responsibilities:
  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Listen to customers, understand their needs, and resolve their issues
  • Research and resolve customer complaints and issues
  • Follow established processes and procedures to ensure accurate and efficient resolution of customer issues
  • Utilize technology and systems to complete account management tasks and document customer interactions
  • Escalate complex customer issues to management as needed
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic knowledge of Microsoft Office Suite and Windows operating system
  • Ability to type 20+ words per minute
  • Reliable and punctual with a strong attendance record
Preferred Qualifications:
  • 1 year of experience in customer service, technical support, or a related field
  • State or federal work experience
What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Fun and engaging work environment
  • Casual dress code
  • Cash and prize contests

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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