Bilingual Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Bilingual Inbound Customer Service Representative to join our team. As a Bilingual Inbound Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and resolving customer issues in a timely and professional manner.
Key Responsibilities:
- Handle inbound calls and respond to customer inquiries in a timely and professional manner
- Resolve customer issues and concerns in a fair and efficient manner
- Provide product and service information to customers
- Upsell and cross-sell products and services to customers
- Meet or exceed customer satisfaction and retention targets
- Work collaboratively with other teams to resolve customer issues
Requirements:
- Bilingual in English and Spanish (or other languages as required)
- High school diploma or equivalent required
- 1-2 years of customer service experience required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Ability to meet or exceed customer satisfaction and retention targets
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual who is passionate about providing exceptional customer service, please submit your application, including your resume and cover letter, to our website.
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