Inbound Toll Collections Processing Specialist

4 days ago


Tampa, Florida, United States ValorVIP Full time
Job Title: Inbound Toll Collections Processing Agent

At ValorVIP, we are seeking a highly motivated and detail-oriented Inbound Toll Collections Processing Agent to join our team. As a key member of our customer service team, you will be responsible for handling inbound customer inquiries, resolving customer disputes, and processing payments in a timely and professional manner.

Key Responsibilities:
  • Handle inbound customer inquiries and resolve customer disputes in a courteous and professional manner
  • Process payments and ensure accurate and timely processing
  • Utilize systems and technology to complete account management tasks
  • Document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Escalate customer issues to managerial team as needed
Requirements:
  • High school diploma or equivalent required
  • Experience with data-entry utilizing a computer
  • Excellent organizational, written, and oral communication skills
  • Ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
Preferred Qualifications:
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • Work at home experience
  • State or Federal work experience
Compensation and Benefits:

We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage options, paid time-off, regular raises, advancement opportunities, and a fun, engaging work environment.

Our team members enjoy a range of benefits, including cash and prize contests, and the opportunity to work with a diverse and dynamic team. We are an equal opportunity employer and welcome applications from qualified candidates.



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