Complaint Resolution Specialist

4 weeks ago


Tempe, Arizona, United States MILLENNIUMSOFT Full time
Job Summary

As a Complaint Resolution Specialist at MillenniumSoft, you will be responsible for accurately recording and logging all complaint information from customers and Bard employees into the electronic complaint handling database. This role requires strong analytical skills and attention to detail to ensure timely complaint closure, meeting both internal and external requirements and goals.

Key Responsibilities:
  • Record and report complaints to manufacturers of distributed products as stated in distribution agreements.
  • Acknowledge receipt of complaint and generate closure letters, as appropriate.
  • Assist with complaint reportability determinations (e.g., MDR, Vigilance, etc.).
  • Provide information necessary for completion of regulatory reports (e.g., MDR, Vigilance, etc.).
  • Continuously monitor complaints for potential trends.
  • Responsible for the secure and accurate maintenance of the complaint database.

Qualifications:
  • Minimum degree requirement Bachelor's degree, prefer engineering/technical backgrounds.
  • Clear communication skills, analytical skills, and attention to detail.
  • Strong work ethic and time management.
  • Prefer a candidate with some medical experience, whether job-related or through education (FDA knowledge, Anatomy, etc.).


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