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IT Support Specialist

1 month ago

Tempe, Arizona, United States Baker Tilly Advisory Group, LP Full time
Job Summary:

Baker Tilly Advisory Group, LP is seeking a highly skilled IT Support Technician to join our team. As a key member of our technology team, you will provide exceptional support to our practitioners and clients, ensuring seamless access to our systems and services.

Key Responsibilities:
  • Provide timely and effective support to practitioners and clients via phone, email, and in-person interactions.
  • Troubleshoot and resolve hardware and software issues, escalating complex problems to senior team members as needed.
  • Configure and deploy new workstations, peripherals, and software, ensuring optimal system performance.
  • Conduct technology training sessions for new users, promoting efficient use of our systems and tools.
  • Maintain accurate records of support requests, resolutions, and inventory management.
  • Collaborate with the Technology team to develop and implement process improvements, ensuring data security and compliance.
  • Stay up-to-date with industry trends and best practices, attending training sessions and workshops to enhance technical skills and knowledge.
Requirements:
  • Associate's degree in Computer Technology or related field, with certifications such as MCP, A+, and HDI Support Center Specialist preferred.
  • Minimum one year of experience in providing workstation support, with a strong understanding of hardware and software troubleshooting.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong analytical and organizational skills, with a keen attention to detail and commitment to confidentiality.
What We Offer:

Baker Tilly Advisory Group, LP offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are an equal opportunity employer, committed to diversity and inclusion in the workplace.