IT Support Specialist
4 weeks ago
We are seeking a skilled IT Support Specialist to join our team at JCO Workforce Solutions. As an IT Support Specialist, you will be responsible for providing technical assistance to customers via phone, chat, email, and e-support cases.
Key Responsibilities:
- Be available and visible in the Technical Support Center (TSC) to assist customers needing technical help.
- Answer customer inquiries and document call details in the call tracking system.
- Troubleshoot issues using the knowledge database and conduct additional research as needed.
- Document problem symptoms and resolution steps in knowledge articles.
- Share new knowledge articles and standard operating procedures with teammates and stakeholders.
- Understand the basic operation of commonly used applications and hardware.
- Enforce information security and computer systems policies.
- Provide end-user training on system logins, printing, and MS Office applications.
- Collaborate with other IT teams on project assignments and problem escalation.
- Perform user administration tasks and contribute to internal team projects.
Educational Requirements & Experience:
- Experience equivalent to an associate degree in computer information systems.
- Basic knowledge of current Windows OS and MS Office applications.
- Basic troubleshooting skills with client workstations.
- Familiarity with smartphone and tablet support is preferred.
- Knowledge of Apple/Mac is highly desirable.
- Experience with corporate-level help desk and call tracking software is strongly preferred.
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IT Support Specialist
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