Network Operations Specialist
3 weeks ago
Job Summary:
The Network Operations team at Pinnacle Group is responsible for ensuring the stability and performance of our network infrastructure. We are seeking a skilled Network Operations Specialist to join our team.
The ideal candidate will possess strong analytical skills, excellent communication abilities, and a fundamental understanding of network systems and protocols.
Key Responsibilities:
- Monitor network devices, including routers, switches, firewalls, and other infrastructure components, using network management tools and systems.
- Triage trouble tickets based on priority and severity, determining the appropriate course of action and escalating issues as needed.
- Perform preliminary troubleshooting of network issues to identify and resolve problems, utilizing diagnostic tools to gather data and analyze network performance.
- Respond to network incidents promptly to minimize downtime and ensure quick resolution, following established incident response procedures.
- Maintain detailed documentation of network issues, troubleshooting steps, and resolutions, updating network diagrams and inventory records as required.
- Effectively communicate with internal teams, external vendors, and customers regarding network status, issues, and resolutions, providing clear and concise updates on ticket status.
- Adhere to company policies, industry regulations, and best practices for network operations and security.
Qualifications:
- Associates degree in Information Technology, Computer Science, or related field preferred. Equivalent work experience will be considered.
- 0-2 years of experience in network operations, IT support, or related roles.
- Basic understanding of network protocols (TCP/IP, DNS, DHCP, etc.), network hardware, and monitoring tools. Familiarity with common operating systems and network security practices.
- CompTIA Network+, CCNA, or other relevant certifications are a plus.
Availability:
Willingness to work in shifts, including nights, weekends, and holidays as required.
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