Desktop Support Specialist
4 weeks ago
Maricopa Community Colleges District is seeking a skilled Desktop Support Specialist to join its Customer Care team. The ideal candidate will have a strong understanding of delivering exceptional customer service in a Help Desk setting.
This role will be responsible for providing problem resolution to customers needing technical assistance via phone, email, and in-person interactions. The successful candidate will also take the lead in ticket report generation, analysis, and follow-up to ensure completeness, accuracy, and a positive outcome.
Key Responsibilities:
- Provides first-level support for desktop, audiovisual, and/or phone systems
- Responds to requests or helpdesk tickets
- Creates and assigns Help Desk tickets for Desktop Support Technicians
- Prepares or retrieves information and enters/updates information in reports, logs, or other documentation/record-keeping systems
- Analyzes reports to ensure prompt problem resolution and ticket closure
- Follows up with customers to understand and track their experience with the Help Desk
- Makes recommendations to the department on how to improve customer experience
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Desktop Support Specialist
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Desktop Support Specialist
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IT Support Specialist
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IT Support Specialist
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Technical Support Specialist
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Client Support Specialist
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Service Desk Support Specialist
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