Desktop Support Specialist
1 week ago
Maricopa Community Colleges District is seeking a skilled Desktop Support Specialist to join its Customer Care team. The ideal candidate will have a strong understanding of delivering exceptional customer service in a Help Desk setting.
This role will be responsible for providing problem resolution to customers needing technical assistance via phone, email, and in-person interactions. The successful candidate will also take the lead in ticket report generation, analysis, and follow-up to ensure completeness, accuracy, and a positive outcome.
Key Responsibilities:
- Provides first-level support for desktop, audiovisual, and/or phone systems
- Responds to requests or helpdesk tickets
- Creates and assigns Help Desk tickets for Desktop Support Technicians
- Prepares or retrieves information and enters/updates information in reports, logs, or other documentation/record-keeping systems
- Analyzes reports to ensure prompt problem resolution and ticket closure
- Follows up with customers to understand and track their experience with the Help Desk
- Makes recommendations to the department on how to improve customer experience
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Desktop Support Specialist
1 week ago
Tempe, Arizona, United States EMCOR Full timeJob Title: Desktop Support SpecialistAbout the Role:We are seeking a skilled Desktop Support Specialist to join our team at EMCOR. As a Desktop Support Specialist, you will be responsible for providing technical support to our employees, troubleshooting hardware and software issues, and ensuring that our computer systems are running smoothly.Key...
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Desktop Support Specialist
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Tempe, Arizona, United States CompuCom Systems Inc Full timeOverviewCompuCom Systems, Inc. is a leading provider of end-to-end IT managed services. We're seeking a skilled Desktop Support Specialist to join our team.This is an on-site position, and we're looking for a detail-oriented professional with excellent organizational and analytical skills. The ideal candidate will have a strong background in IT, with...
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Desktop Support Specialist
1 month ago
Tempe, Arizona, United States CompuCom Systems Inc Full timeOverviewCompuCom Systems, Inc. is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT team, you will be responsible for providing technical support and delivery services to our clients.ResponsibilitiesAs a Desktop Support Specialist, you will be responsible for:Providing technical support and troubleshooting services for...
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Desktop Support Specialist
1 month ago
Tempe, Arizona, United States CompuCom Systems Inc Full timeOverviewCompuCom Systems, Inc. is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT team, you will be responsible for providing technical support and delivery services to our clients.Responsibilities• Manage ticket queues for technical support of business applications and troubleshooting issues in desktop environments...
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Desktop Support Specialist
1 week ago
Tempe, Arizona, United States EMCOR Full timeJob Title: Desktop Support TechnicianReports to: IT ManagerUniversity Mechanical & Engineering Contractors (UMEC) is a leading provider of mechanical and electrical construction and facilities services. As a Desktop Support Technician, you will be responsible for addressing user tickets regarding hardware, software, and networking issues.Key...
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Technical Support Specialist
5 days ago
Tempe, Arizona, United States Global Channel Management Full timeAbout the JobGlobal Channel Management is seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have 3 years of experience as an IT or Desktop Support Technician and a Bachelor\u0027s degree in Information Technology or Computer Science.Key ResponsibilitiesProvide exceptional customer service in person, via phone, and...
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Technical Desktop Services Specialist
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Tempe, Arizona, United States CompuCom Systems Inc Full timeCompuCom Systems, Inc. is a leading provider of end-to-end IT managed services, empowering businesses to thrive in the digital age. If you're looking for a challenging and rewarding role that leverages your technical expertise, we invite you to explore this Desktop Special Delivery opportunity. OverviewCompuCom Systems, Inc. provides comprehensive IT managed...
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Tempe, Arizona, United States Arizona State University Full timeJob DescriptionArizona State University is seeking a highly skilled Systems Support Analyst to join our Enterprise Technology team. As a key member of our team, you will be responsible for providing top-notch technical support to students, faculty, and staff across the university.Key ResponsibilitiesProvide desktop diagnostic and troubleshooting support for...
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IT Support Specialist
2 weeks ago
Tempe, Arizona, United States Baker Tilly Advisory Group, LP Full timeJob SummaryBaker Tilly Advisory Group, LP is seeking a skilled IT Support Technician to join our team. As a key member of our technology team, you will provide exceptional support to our practitioners and clients, ensuring seamless access to our systems and services.Key ResponsibilitiesProvide timely and effective support to practitioners and clients through...
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Technical Support Specialist
2 weeks ago
Tempe, Arizona, United States Global Channel Management Full timeTechnical Support Rep Job DescriptionAt Global Channel Management, we are seeking a highly skilled Technical Support Rep to join our team. The ideal candidate will have a strong background in IT and desktop support, with a minimum of 3 years of experience in a similar role.Key Responsibilities:Provide exceptional customer service via phone, email, and...
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Technical Support Specialist
2 weeks ago
Tempe, Arizona, United States Global Channel Management Full timeTechnical Support Rep Job DescriptionGlobal Channel Management is seeking a skilled Technical Support Rep to join our team.Requirements:Bachelor's degree in Information Technology or Computer Science3 years' work experience as an IT or Desktop Support TechnicianFamiliarity with networking systems and protocolsKnowledge of remote desktop support systems...
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IT Support Technician
3 weeks ago
Tempe, Arizona, United States CompuCom Systems Inc Full timeJob SummaryCompuCom Systems, Inc. is seeking a highly skilled Desktop Technical Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients across the United States.Key ResponsibilitiesProvide technical support and troubleshooting for desktop applications and...
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IT Support Specialist
4 weeks ago
Tempe, Arizona, United States Imagine Learning Full time{"title": "IT Support Engineer", "description": "Job SummaryImagine Learning is seeking an IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for ensuring proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user...
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IT Support Specialist
1 week ago
Tempe, Arizona, United States Baker Tilly Advisory Group, LP Full timeJob SummaryBaker Tilly Advisory Group, LP is seeking a skilled IT Support Technician to join our team. As a key member of our technology team, you will provide exceptional support to our practitioners and clients, ensuring seamless access to our systems and services.Key ResponsibilitiesProvide service desk support and resolve problems to practitioner's...
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Senior IT Support Specialist
2 weeks ago
Tempe, Arizona, United States Arizona State University Full timeJob DescriptionAs a Senior Systems Support Analyst, you will play a critical role in providing technical assistance to end-users, ensuring the smooth operation of desktop and software applications. Your expertise will be essential in troubleshooting and resolving complex technical issues, collaborating with cross-functional teams, and developing innovative...
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Senior Systems Support Specialist
3 weeks ago
Tempe, Arizona, United States Arizona State University Full timeJob SummaryWe are seeking a highly skilled and experienced Systems Support Analyst to join our team at Arizona State University. The successful candidate will provide technical support and assistance to end-users, ensuring the smooth operation of desktop and software applications.Key ResponsibilitiesProvide technical support and assistance to end-users via...
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Systems Support Specialist
4 weeks ago
Tempe, Arizona, United States Arizona State University Full timeJob DescriptionArizona State University is seeking a highly skilled Systems Support Analyst to join our Enterprise Technology team. As a key member of our team, you will be responsible for providing top-notch technical support to students, faculty, and staff across the university.Key ResponsibilitiesProvide expert technical support for hardware, software,...
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IT Support Specialist
2 weeks ago
Tempe, Arizona, United States Imagine Learning Full timeJob SummaryWe are seeking a highly skilled IT Support Engineer to join our team at Imagine Learning. As a key member of our technical support team, you will be responsible for providing top-notch support to our end-users, ensuring that they have a seamless experience with our systems and applications.Key ResponsibilitiesProvide technical support to end-users...
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IT Support Specialist
2 weeks ago
Tempe, Arizona, United States Arizona State University Full timeJob DescriptionArizona State University is seeking a highly skilled Systems Support Analyst to join our Enterprise Technology team. As a key member of our team, you will be responsible for providing exceptional technical support to students, faculty, and staff across the university.Key Responsibilities:Provide technical support for hardware and software...
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IT Support Specialist
1 week ago
Tempe, Arizona, United States Solari Corp Full timeJob Title: IT Support SpecialistAt Solari Corp, we are seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical expertise to manage, monitor, and maintain all IT systems with a focus on hardware management and applications support.Key Responsibilities:Provide initial response...