Current jobs related to Guest Services Agent - Nashville, Tennessee - Marriott International Inc
-
Guest Service Agent
4 weeks ago
Nashville, Tennessee, United States Kimpton Hotel Full timeJob Title: Guest Service AgentWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at the Kimpton Aertson Hotel. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Registration and check-out of hotel...
-
Guest Service Agent
4 weeks ago
Nashville, Tennessee, United States Wyndham Hotels & Resorts Full timeJob SummaryThe Guest Service Agent is responsible for providing exceptional customer service to all guests during their stay at the La Quinta by Wyndham Nashville - South. This includes handling check-ins, check-outs, and resolving any issues that may arise during their stay.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all...
-
Guest Service Agent
2 weeks ago
Nashville, Tennessee, United States Sonesta International Hotels Full timeJob SummaryThe Guest Services Agent is a vital member of the hotel team, responsible for delivering exceptional guest experiences and ensuring seamless operations. As the first point of contact for guests, this role requires a high level of professionalism, attention to detail, and excellent communication skills.Key ResponsibilitiesRegister guests, issue...
-
Vip Guest Services Agent
2 weeks ago
Nashville, Tennessee, United States Marriott Full timeJob SummaryWe are seeking a highly skilled and customer-focused Vip Check-in Agent to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from arrival to departure.Key ResponsibilitiesAssist...
-
Vip Guest Services Agent
2 weeks ago
Nashville, Tennessee, United States Marriott International Inc Full timeJob SummaryWe are seeking a highly skilled and customer-focused Vip Check-in Agent to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from arrival to departure.Key ResponsibilitiesAssist...
-
VIP Guest Services Agent
4 weeks ago
Nashville, Tennessee, United States Marriott International Inc Full timeJob SummaryWe are seeking a highly skilled and customer-focused VIP Guest Services Agent to join our team at Marriott International Inc. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued guests.Key ResponsibilitiesAssist guests with check-in,...
-
VIP Guest Services Agent
4 weeks ago
Nashville, Tennessee, United States Marriott Full timeJob SummaryWe are seeking a highly skilled and customer-focused VIP Guest Services Agent to join our team at Gaylord Hotels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesAssist guests with pre-arrival and arrival processes,...
-
Vip Guest Services Agent
2 weeks ago
Nashville, Tennessee, United States Marriott Full timeJob SummaryWe are seeking a highly skilled and experienced Vip Guest Services Agent to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our front office operations team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and delivering memorable experiences for...
-
Vip Guest Services Agent
3 days ago
Nashville, Tennessee, United States Marriott Full timeJob SummaryAs a Vip Guest Services Agent, you will be responsible for providing exceptional service to our members and guests. This includes assisting with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution, and member departure/check-out. You will also conduct pre-calls to arriving members, make pre-arrival...
-
Guest Service Representative
2 weeks ago
Nashville, Tennessee, United States Nashville Staybridge Suites by IHG Vanderbilt Full timeJob Title: Guest Service AgentWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Nashville Staybridge Suites by IHG Vanderbilt.Job SummaryThe Guest Service Agent will be responsible for providing exceptional guest service, handling guest requests and complaints, and maintaining a clean and welcoming environment.Key...
-
Hotel Guest Service Representative
2 weeks ago
Nashville, Tennessee, United States HYATT Hotels Full timeJob Summary:The Guest Service Agent is a key member of our hotel team, responsible for ensuring a seamless and enjoyable experience for our guests. As a Guest Service Agent, you will be the first point of contact for our guests, handling check-in and check-out procedures, responding to guest requests, and providing exceptional customer service.Key...
-
Guest Services Representative
4 weeks ago
Nashville, Tennessee, United States Wyndham Hotels & Resorts Full timeJob SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyAnswer guest inquiries about hotel...
-
Hotel Guest Service Representative
3 weeks ago
Nashville, Tennessee, United States HYATT Hotels Full timeJob Summary:As a Guest Service Agent at HYATT Hotels, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from check-in to check-out. Your role will involve welcoming and registering guests, handling room reservations, and responding to guest requests in a professional and courteous...
-
Guest Service Ambassador
2 weeks ago
Nashville, Tennessee, United States Drury Hotels Full timeUnlock Your Potential at Drury HotelsAre you a people person with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you!About the RoleAs a Guest Service Agent, you will be the face of our hotel, providing a warm and welcoming experience for our guests. You...
-
Guest Service Ambassador
2 weeks ago
Nashville, Tennessee, United States Kimpton Hotel Full timeAbout UsWe're a boutique hotel that believes in creating meaningful connections with our guests and team members. Our founder, Bill Kimpton, started this journey in 1981 with a passion for providing exceptional hospitality. We're committed to making a difference in the lives of our guests, employees, and the community.Job SummaryWe're seeking a Guest Service...
-
Guest Services Representative
4 weeks ago
Nashville, Tennessee, United States Conrad Hotels & Resorts Full timeJob Summary:We are seeking a highly skilled Guest Services Agent to join our team at Conrad Hotels & Resorts. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Welcome and register guests, ensuring a warm and personalized...
-
Guest Service Representative
1 month ago
Nashville, Tennessee, United States Tharaldson Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Tharaldson Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRegister and assign rooms to guests,...
-
Guest Service Representative
3 weeks ago
Nashville, Tennessee, United States Tharaldson Hospitality Full timeJob SummaryWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Tharaldson Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities Greet and register guests, assigning...
-
Guest Service Ambassador
2 months ago
Nashville, Tennessee, United States Kimpton Hotel Full timeAbout the RoleWe're seeking a highly skilled and customer-focused Guest Service Agent to join our team at Kimpton Aertson Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesRegistration and...
-
Guest Service Representative
4 weeks ago
Nashville, Tennessee, United States Tharaldson Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Tharaldson Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRegister and assign rooms to guests,...
Guest Services Agent
2 months ago
Job Category Reservations
Schedule Full-Time
Position Type Non-Management
POSITION SUMMARY
Manage all reservation inquiries, modifications, and cancellations received through various communication channels. Assess guest reservation requirements and recommend suitable room types. Confirm the availability of requested room types and rates. Clarify guarantee, special rate, and cancellation policies to guests. Facilitate and document unique requests. Provide information regarding property amenities and room features. Employ sales strategies to optimize revenue. Enter and retrieve data in the reservation system accurately. Designate special reservation categories (e.g., complimentary stays, employee discounts, travel agent inspections, and wholesale bookings) by entering the appropriate codes and rates into the system. Adhere to established escalation protocols when addressing guest issues.
Comply with all organizational policies and procedures; ensure that uniform and personal appearance are tidy and professional; maintain confidentiality of sensitive information; safeguard company assets; protect the privacy and security of guests and colleagues. Greet and acknowledge all guests in accordance with company standards; anticipate and respond to guest service needs; assist individuals with disabilities; express gratitude to guests sincerely. Communicate with others using clear and professional language; answer phones with proper etiquette. Foster and maintain positive working relationships with colleagues; collaborate as a team to achieve shared objectives; listen and respond appropriately to the concerns of fellow employees. Adhere to quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job duties as assigned by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No prior work experience required.
Supervisory Experience: No supervisory experience necessary.
License or Certification: None required.
Marriott International is an equal opportunity employer. We are committed to building a diverse workforce and fostering an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
W Hotels is dedicated to igniting curiosity and expanding horizons. We provide a platform for experiencing life and opening doors to new perspectives. Our culture is driven by a spirit of innovation and a commitment to redefining luxury globally. Our service philosophy, Whatever/Whenever, brings our guests' passions to life. If you are original, innovative, and forward-thinking, welcome to W Hotels. By joining W Hotels, you become part of a portfolio of brands under Marriott International. Be where you can excel, begin your journey, belong to an exceptional global team, and become the best version of yourself.
