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Technical Support Representative

2 months ago


Olympia, Washington, United States University of Nevada Full time

IT Customer Support Entry
University of Nevada
Headquarters
$55,296 $74,388 Annually The University of Nevada is currently seeking an IT Customer Support Entry level professional to serve as a primary resource for the institution regarding technology-related inquiries and challenges. This role involves assisting business clients with initial tier support through various communication channels such as phone, email, or support tickets to troubleshoot or escalate IT system concerns. The IT Customer Support Entry level professional will also be responsible for providing assistance, managing incidents, and facilitating customer interactions for first-tier IT system faults and service requests.