IT Support Specialist

4 weeks ago


Orlando, Florida, United States WheelHouse IT Full time
Job Opportunity

WheelHouse IT, a leading Managed Service Provider in South Florida, is seeking a skilled and enthusiastic Support Agent to join our team. As the entry-level position on our Support Desk, this role offers a unique opportunity to gain hands-on experience in the field of IT. Our Support Agents play a vital role as our end users' first point of contact, providing exceptional service over the phone or through email.

Key Responsibilities:

  • Provide technical support to clients via phone and email
  • Resolve simple and complex issues in a timely and professional manner
  • Collaborate with a team of technicians to resolve issues and provide solutions
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies
  • Work a standard Monday to Friday schedule with occasional evenings and weekends

Requirements:

  • Basic technical knowledge and a passion for technology
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Local to the greater Orlando, FL area

At WheelHouse IT, we offer a competitive compensation package, including health, vision, and dental insurance, as well as opportunities for career growth and professional development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.


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