IT Support Specialist

4 weeks ago


Orlando, Florida, United States Mastech Digital Full time

IT Support Specialist Job Summary

Mastech Digital is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and customer service within the service desk environment.

Key Responsibilities:

System Installation & Maintenance:

  • Set up and install new personal computer systems for end-users, ensuring optimal performance and configuration.
  • Regularly review and monitor system performance, performing necessary upgrades to maintain optimal functionality.

Software Management:

  • Install and maintain software applications across the organization, ensuring seamless integration and functionality.
  • Provide training to users on software functionality and best practices, promoting efficient use and adoption.

Hardware & Peripheral Support:

  • Troubleshoot and manage printers, copiers, fax machines, and other IT equipment, ensuring prompt resolution and minimal downtime.
  • Provide support for telephone systems, ensuring smooth operation and resolving any issues that may arise.

User Support:

  • Assist new employees with initial setup and orientation on IT hardware and software, ensuring a smooth onboarding process.
  • Resolve issues submitted through help desk tickets, ensuring timely and efficient problem resolution.

Asset Management:

  • Maintain an up-to-date inventory of company IT assets, including both hardware and software, ensuring accurate tracking and management.

General IT Support:

  • Address and resolve basic networking issues, cloud service problems, and application troubleshooting, providing expert technical support.
  • Perform additional duties as assigned to support IT operations, ensuring seamless delivery of services.

Technical Skills:

  • Comprehensive knowledge of PC hardware and software configurations, with expertise in Microsoft Windows, networking, anti-virus software, email platforms, and Microsoft Office Suite.
  • Strong ability to configure and troubleshoot printers and other peripherals in a networked environment, ensuring optimal performance and functionality.

This role requires a proactive individual with strong technical expertise and a commitment to providing excellent customer service, ensuring the smooth operation of Mastech Digital's IT systems and supporting the technological needs of its users.


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