IT Support Specialist
3 days ago
We are seeking a highly skilled IT Support Engineer to join our team at Merge IT LLC. As an IT Support Engineer, you will be responsible for providing technical support and maintenance for our clients' IT infrastructure.
Key Responsibilities:- Install, configure, and troubleshoot Windows and Mac OS X systems, including O365
- Provide and restore systems configurations and/or reimage or refresh
- Perform PC desktop, end-user support, new hire systems setups, and refresh
- Troubleshoot hardware, software, and network connectivity issues on site or remotely
- Provide quick response and maximum uptime for all users and perform end-user training when necessary
- Assist in troubleshooting software and hardware failures and help identify and triage connectivity issues
- Set up and support One Drive, Slack, Teams collaboration software
- Provide assistance and support for remote employees using BSP/VPN and remote tools
- Work closely with the team and other service providers to resolve issues and problems
- Monitor SNOW tickets and perform ticket hygiene
- Strong technical skills and knowledge of Windows and Mac OS X systems
- Excellent customer service and communication skills
- Ability to work well with other support groups and client-facing customer service skills
- Demonstrated ability to work independently and as part of a team
- Strong problem-solving and analytical skills
We are a team of talented and ambitious professionals who drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a motivated and detail-oriented IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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