IT Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing end-user support to employees in our call center facility, as well as providing technical support to remote users and help desk support to both remote and local users.
Key Responsibilities:
- Provide technical support for information technologies, system integration, desktop troubleshooting, LAN, remote access, and Internet
- Provide client support and technical issue resolution via email, phone, and other electronic mediums
- Configure software to connect to call center servers
- Obtain a general understanding of OS and application operations related to company-offered services
- Identify and correct or advise on operational issues in client computer systems
- Perform creation of new accounts using company-provided software tools
Requirements:
- Associate's degree or post-secondary education in Information Systems, Computer Science, or related field, or equivalent experience
- Minimum 2 years of technical support experience
- Knowledge of Microsoft Server Operating System technologies and Windows Desktop Operating Systems
- Network wiring experience
- A+ certification preferred
- Excellent oral and written communication skills
- Problem-solving skills
- Able to work independently and efficiently to meet deadlines
- Able to promptly answer support-related email, phone calls, and other electronic communications
- Self-motivated, detail-oriented, and organized
- Call center experience a plus
What We Offer:
- A professional environment where you can build your career, learn new skills, grow, and develop
- Opportunity to gain hands-on experience in an enterprise environment
- Work in state-of-the-art facilities
- Opportunity to convert or extend
Work Environment:
Call center environment
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