IT Support Specialist

4 weeks ago


Orlando, Florida, United States Mastech Digital Full time
Job Summary:

Mastech Digital is seeking a skilled Information Technology Support Specialist to join our team. As an IT Support Specialist, you will be responsible for installing new personal computer systems, reviewing and upgrading existing systems, and troubleshooting technical issues. You will also be responsible for training users on software usage and maintaining software. Additionally, you will assist new hires with the initial usage of information systems hardware and software, and inventory company assets such as hardware and software. If you have a passion for technology and enjoy problem-solving, this could be the perfect opportunity for you.

Key Responsibilities:
  • Installs new personal computer systems
  • Reviews, monitors, and upgrades personal computer systems
  • Installs software
  • Maintains software
  • Trains users on software usage
  • Troubleshoots and administers printers, copiers, fax machines, and other IT equipment
  • Troubleshoots and administers telephone sets
  • Assists and/or orients new hires with the initial usage of information systems hardware and software
  • Inventories company assets such as hardware and software
  • Troubleshoots and resolves trouble tickets entered into the help desk software

Requirements:
  • Strong technical skills and knowledge of computer systems and software
  • Excellent problem-solving and communication skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

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