Studio Operations Leader

2 weeks ago

Grand Rapids, Michigan, United States Evolution Americas Full time
Job Overview

Company Overview:

Ezugi, a part of the Evolution family, is enhancing its workforce. Through the Ezugi brand, we deliver a complementary core Live Casino service, leveraging our extensive regional expertise across various markets including Latin America, South Africa, and select US and European regions. Our games come to life with real-time talent and interactions, allowing players worldwide to engage virtually. Every day, thousands participate in real-money wagering across a diverse range of platforms, immersing themselves in over 50 interactive games.

Since joining the Evolution Group in 2018, Ezugi has broadened its reach into new geographical territories and continues to strengthen its reputation as a bold, agile, and reliable provider. "We have revolutionized the gaming landscape by designing and hosting the most-streamed, interactive casino tables and slots globally."

What We Provide:

  • Competitive Salary
  • Comprehensive Benefits:
    • Medical, Dental, & Vision Coverage
    • 401k Matching
    • Paid Time Off and Sick Leave Accruals
    • Nationwide Employee Discount Program
  • Opportunities for Advancement:
    • Career Progression Opportunities
    • Employee Referral Incentives
    • Paid Training in Casino Game Presentation & Techniques
  • Additional Benefits:
    • Reimbursement for Casino Licensing
    • Paid Training & Break Periods
    • Modern Studio Environment with Break Room & Refreshments
Key Responsibilities
  • Establish and oversee studio operations in accordance with global regulations, guidelines, and requirements by cultivating a strong management team and setting operational objectives for each function.
  • Foster a culture of performance excellence within the studio.
  • Identify necessary adjustments and improvements to meet globally established KPIs and OKRs.
  • Manage staffing by recruiting, selecting, orienting, training, developing, and supervising team members.
  • Plan, monitor, evaluate, and review job contributions of team members.
  • Ensure a safe, secure, and comfortable work environment for all employees.
  • Achieve staff results by communicating job expectations and providing feedback.
  • Maintain organized communication flow within the team and with other departments.
  • Enhance the effectiveness and efficiency of team performance through operational improvements.
  • Uphold quality service by enforcing standards, analyzing issues, and recommending system enhancements.
  • Develop and maintain internal documentation (manuals, procedures, regulations, etc.) in compliance with company policies.
  • Support efficient workload distribution in line with labor laws and business needs.
  • Gather and analyze operational data.
  • Forecast and monitor operational costs to ensure budget compliance.
  • Provide regular reports to management on team KPIs, escalate issues, and evaluate necessary support.
  • Perform additional duties as assigned by the direct manager related to this position.
  • Cover for colleagues during absences.
Qualifications
  • Higher education or equivalent experience.
  • Fluency in English.
  • Minimum of 3 years of experience managing supervisors or first-time managers.
  • At least 1 year of experience in managing team leaders in Live Dealer Casino operations.
  • Experience in promoting and implementing best practices in Live Dealer Casino operations.
  • Ability to optimize studio operations using Lean and Six Sigma methodologies.
  • Proven track record of quality improvements in the Live Dealer Casino industry.
  • Strong problem-solving skills to address complex client complaints and requests.
  • Knowledge of IT setups for Online Casinos and B2B integration processes.
  • Understanding of physical security standards in a 24/7 studio environment.
  • Awareness of Live Casino user behaviors to identify problem gambling and betting patterns.
  • Experience managing large teams with significant entry-level staff is a plus.
  • Basic financial knowledge and budgeting experience.
  • Proficient computer skills.
  • Project management experience.
  • Experience in developing standards and procedures.
  • Strong leadership and collaborative skills.
  • Good negotiation and persuasion abilities.
  • Analytical thinking and adaptability.
  • Resilience under stress.
  • Strategic business vision and proactiveness.
  • Results-oriented mindset.
Additional Information

Evolution is a leading developer and provider of products and services for online casino entertainment. Our success is driven by over 18,000 professionals across 30 markets globally, engaged in product innovation, software development, IT solutions, game hosting, and business support. Evolution's dynamic and creative environment offers unique opportunities for personal and professional growth.

Our integrated business-to-business solutions ensure that our clients can consistently deliver an unparalleled online entertainment experience to their players worldwide. We pride ourselves on being an award-winning digital powerhouse of entertainment products and services, continually expanding our lineup of product brands.

All information will be kept confidential in accordance with EEO guidelines.

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