Branch Operations Leader

2 weeks ago

Grand Rapids, Michigan, United States Dakota Supply Group Full time
Job Overview

At Dakota Supply Group, we are looking for a Branch Operations Leader to oversee our branch operations. This full-time, salaried role involves managing branch staff and ensuring the branch meets its operational goals while maintaining a focus on customer satisfaction, employee engagement, and financial performance.

We are committed to fostering a collaborative environment where every team member can thrive. Our legacy of partnership and service excellence drives us to empower our employees and customers alike. We believe in shared success and continuous improvement, which has been the cornerstone of our operations for over a century.

Key Responsibilities:

  • Collaborate with senior management on financial planning and budget management.
  • Set and monitor sales objectives in conjunction with the sales team.
  • Coordinate branch initiatives including training programs and promotional events.
  • Build and maintain strong relationships with local suppliers and partners.
  • Work alongside marketing to enhance product visibility and sales performance.
  • Lead product launch efforts in collaboration with sales personnel.
  • Enhance the customer experience by maintaining a professional and inviting branch environment.
  • Address customer concerns promptly and effectively.
  • Conduct regular market analysis to inform strategic decisions.
  • Facilitate team meetings to promote unity and shared objectives.
  • Ensure compliance with safety standards and operational protocols.
  • Manage local fleet operations in partnership with logistics teams.
  • Optimize inventory management processes.
  • Support human resources in addressing employee-related matters.
  • Oversee credit management for local customers to mitigate financial risks.
  • Lead financial review meetings to discuss branch performance.
  • Identify training needs and develop staff accordingly.
  • Utilize various reporting tools to drive branch growth and efficiency.
  • Promote a culture of safety and compliance within the branch.
  • Perform additional duties as required.

Qualifications:

  • A bachelor’s degree in Business, Marketing, or a related field is preferred.
  • Experience in the HVAC or Plumbing industry is advantageous.
  • Strong understanding of company operations and interdepartmental relationships.
  • Excellent analytical skills to interpret data and resolve issues.
  • Proficient communication and leadership abilities.
  • Effective organizational skills with the ability to prioritize tasks.
  • Technical proficiency relevant to the role.

Benefits:

  • Employee ownership through our ESOP structure.
  • Commitment to professional development and career advancement.
  • Competitive salary and benefits package.
  • Generous paid time off and medical leave policies.
  • Comprehensive health benefits including dental and vision coverage.
  • Retirement savings options with employer contributions.
  • Employee discounts on company products.
  • Opportunities for community engagement through paid volunteer hours.

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