Residential Property Operations Leader

2 weeks ago


Grand Rapids, Michigan, United States Mainstay Full time

Position Title: Residential Property Operations Leader

Location: Covering a portfolio in and around designated areas

Working Hours: Monday to Friday, 9 AM to 5 PM

Compensation: Starting salary of £32,000 per annum plus a cash vehicle allowance of £4,500

Role Overview:

As a Residential Property Operations Leader, you will be responsible for fostering a high-performance culture within your team, ensuring a welcoming and courteous atmosphere for residents.

Your commitment to delivering exceptional customer service will be evident through your proven track record. While experience in the property sector is advantageous, it is not a prerequisite.

Key Attributes:

  • Proven leadership skills with a focus on operational excellence across various performance indicators.
  • Dynamic and enthusiastic, with a strong coaching and mentoring approach.
  • Exceptional communication abilities, both verbal and written, with the capacity to negotiate and influence stakeholders.
  • Commercially minded and solution-oriented, with flexibility and creativity in problem-solving.

This role offers variety, allowing you to engage with people, drive performance, and provide outstanding service to residents.

Main Responsibilities:

  • Lead by example, embodying company values and customer principles.
  • Conduct risk assessments and develop action plans for necessary improvements.
  • Implement changes, manage risks, and monitor outcomes while encouraging innovation.
  • Provide expert advice and support to customers and team members.
  • Act as a representative of the company, ensuring exceptional service delivery.
  • Support and mentor your team through transitions, enhancing the resident experience.
  • Manage a portfolio of properties with regular site visits as per company guidelines.
  • Ensure thorough quality control inspections across various operational aspects.
  • Address technical issues and collaborate with support teams for timely resolutions.
  • Maintain accurate records and prepare for meetings with comprehensive documentation.
  • Enhance property financial performance through continuous budget reviews.
  • Engage with customers for transparent discussions regarding financial matters.

Travel Requirements:

This role necessitates regular travel to various developments within your portfolio, and a full UK driving license is required.

About Mainstay:

Mainstay is a leading provider of residential property services, dedicated to maintaining high standards across numerous developments. Our commitment to excellence is reflected in our experienced team and our focus on customer satisfaction.

Why Join Us?

By becoming part of our team, you will work alongside industry professionals dedicated to delivering top-tier customer service while prioritizing employee well-being. We offer a range of benefits, including:

  • Free parking and complimentary refreshments.
  • Discounted gym memberships.
  • A balanced work-life environment with opportunities for growth.

We are committed to diversity and inclusivity, ensuring that we recruit based on merit and foster a welcoming workplace for all.



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