Office Administration Supervisor
1 week ago
We are a dynamic dental organization dedicated to comprehensive tooth restoration solutions. Our workplace fosters a supportive environment for both our staff and clientele. This position is crucial for ensuring the smooth operation of our office; it involves the establishment of administrative protocols and the enhancement of existing systems, alongside responsibilities related to reporting and financial collections.
Key ResponsibilitiesEssential duties include:
- Supervising all front office functions
- Establishing efficient workflows within the office
- Ensuring compliance with all organizational policies and procedures
- Preparing and leading daily front office meetings
- Verifying the accuracy of routing slips before patient appointments
- Confirming and reconciling end-of-day financials, including administrative and credit card collections
- Managing the practice's appointment schedule
- Coordinating the schedules of healthcare providers
- Overseeing reporting through Smart Sheet
- Generating weekly, monthly, and annual performance reports
- Ensuring timely responses to all communications
- Following up on pending treatment plans
- Implementing training schedules for administrative staff
- Facilitating cross-training among administrative personnel
- Managing patient referrals
- Acting as a liaison between our organization and external offices, representatives, and vendors
- Ensuring daily requests for patient reviews are sent
- Engaging with patients to build lasting relationships
- Upholding HIPAA compliance
- Adhering to office protocols
- Managing dental and medical emergencies according to established procedures
Utilizing Carestack for:
- Financial documentation
- Appointment records
- Treatment documentation
- Reporting functions
To excel in this role, one must:
- Set a benchmark for professionalism as a representative of our organization
- Strictly adhere to HIPAA and OSHA regulations
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