Regional Aftersales Director

6 days ago

San Diego, California, United States Holman Enterprises Full time
Job Summary

We are seeking a highly experienced and skilled Regional Aftersales Director to lead our aftersales operations in the region. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to drive business growth and improve customer satisfaction.

Key Responsibilities
  • Leadership and Strategy
    • Develop and implement strategic plans for aftersales operations in the region, aligning with overall business objectives.
    • Lead and manage the local Aftersales team, providing guidance and support to ensure they meet or exceed key performance indicators and customer satisfaction targets.
  • Performance Management
    • Monitor, evaluate, and develop the performance of the aftersales leadership team to ensure they meet or exceed key performance indicators and customer satisfaction targets.
  • Quality and Improvement
    • Identify quality standards and implement continuous improvement initiatives by strategizing ways to streamline operations.
  • Training and Development
    • Provide training, support, and guidance on aftersales processes, policies, and standards.
  • Regulatory Compliance
    • Stay abreast of industrial regulations and ensure aftersales operations comply with local, regional, and national requirements.
  • Collaboration and Communication
    • Collaborate with affiliated departments to ensure aftersales activities align with overall business initiatives and strategies.
  • Market Analysis and Troubleshooting
    • Proactively identify market trends, opportunities, and challenges in the aftersales sector within the region and troubleshoot said opportunities and challenges with solution-based thinking.
  • Culture and Leadership
    • Promote a culture of leadership, guidance, and support to the aftersales team, fostering a compliant, positive work environment.
  • Manufacturing Partnerships
    • Act as a liaison with the manufacturers represented in the region and work with the factory representatives to achieve factory objectives.
  • Reporting and Budgeting
    • Provide performance updates to the senior leadership team.
    • Manage the annual budget process.
Requirements
  • Education
    • Bachelor's degree in a related field required, Master's preferred.
  • Skills and Experience
    • 8+ years' experience, including 5+ at a leadership level; multiple levels of reporting relationships strongly preferred.
    • Extensive knowledge and experience within own function and general knowledge of areas, departments, and/or function(s) within and across other disciplines.
    • Excellent organizational skills and attention to detail.
    • Excellent time management skills, with a proven ability to meet deadlines.
    • Excellent analytical and critical thinking skills.
    • Ability to prioritize tasks and to delegate them when appropriate.
    • Adjusts quickly to new or changing work environment.
    • Superior verbal and written communication skills.
    • Excellent interpersonal, counseling, and negotiation skills.
    • Excellent presentation skills.
    • Inspires teams' success by creating the right working climate.
    Benefits
    • Health Insurance
    • Vision Insurance
    • Dental Insurance
    • Life and Disability Insurance
    • Flexible Spending and Health Savings Accounts
    • Employee Assistance Program
    • 401(k) plan with Company Match
    • Paid Time Off (PTO)
    • Paid Holidays, Bereavement, and Jury Duty
    • Paid Pregnancy/Parental leave
    • Paid Military Leave
    • Tuition Reimbursement

Holman Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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