Service Coordinator

6 days ago

Amityville, New York, United States Services for the UnderServed Full time
Job Title: Service Coordinator

Job Summary:

We are seeking a highly motivated and experienced Service Coordinator to join our team at Services for the UnderServed (S:US). The Service Coordinator will provide day-to-day case management for households, engaging program participants by maintaining regular contact to monitor and track progress and response to services.

Key Responsibilities:

  • Provide short-term intensive case management for Veteran households.
  • Develop a comprehensive Housing Stability Plan with Veterans to address all areas of need in an effort to work toward housing stability.
  • Commitment to open communication with program participants, ranging from updates on progress to sustainability to tough conversations about the barriers faced.
  • Respond to client needs promptly, accurately, and with courtesy and respect.
  • Ensure that for the duration of their time in SSVF, the Veterans' housing, employment, benefit issues are rapidly addressed and support services are adjusted as necessary to ensure Veteran household can maintain housing, economic stability, or attainment of benefits.
  • Stay up to date on relevant resources in the community that may be helpful to Veteran program participants.
  • Communicate effectively with clients' service teams to rapidly address and correct issues.
  • Link each program participant with appropriate community supports to ensure their housing stability.
  • Engage program participants by maintaining regular contact to monitor and track progress and response to services, including home visits and field work.
  • Monitor and evaluate client progress and adjust housing plan and/or service delivery as necessary.
  • Complete all necessary documentation to ensure compliance with funding requirements and agency quality assurance standards.
  • Perform comprehensive assessments on clients according to SSVF and agency standards.
  • Assist program participants in identifying and accessing healthcare, employment/income support, and other supportive services as needed, including Department of Veterans Affairs services and benefits.
  • Advocate for veterans/veteran families at service providers and agencies in the community.
  • Coordinate Housing First-oriented Rapid Rehousing and Homelessness Prevention services with program participants and the social service team.
  • Assist veteran households with housing search and placement.
  • Coordinate the provision of Temporary Financial Assistance with third-parties and agency personnel.
  • Complete all appropriate reporting in HMIS and other systems as required.
  • Cultivate positive relationships with relevant funding and monitoring entities, faith-based organizations, social service providers, and other community partners.
  • Participate in appropriate community collaborations and activities.
  • Initiate and complete case closure when appropriate.
  • Participate in supervision, attend required staff meetings and trainings, as well as contribute to team-based collaborative planning.
  • Work with Program Management towards ongoing improvement of SSVF service delivery mechanisms and adoption of emerging best practices in Rapid Rehousing and Homeless Prevention services.
  • Available for after-hours crisis response for intensive case management as needed.
  • Respond to client needs promptly, accurately, and with courtesy and respect.
  • Model appropriate behavior. Represent the organization in a positive and appropriate manner to outside resources.
  • Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.
  • Completion of other tasks as assigned by manager.

Requirements:

  • BA in Human Services or related field and one year experience in social services or a combination of education and experience.
  • Minimum of 3 years of case management and/or homelessness prevention, rapid re-housing, and transitional supportive services.
  • Experience with homeless families and/or veteran services highly desirable.
  • Demonstrated proficiency with Microsoft Windows, Microsoft Word/Excel/Outlook required.
  • Experience with electronic database systems (such as the AWARDS system) is preferred.
  • Strong communication and writing skills required.
  • Willingness to attend occasional events outside of normal business hours, including Veterans Day.
  • High energy level to complete assigned work and meet deadlines.
  • Veterans highly recommended to apply.
  • Position is hybrid; must be able to work remotely as well as in the field throughout Nassau and Suffolk Counties.
  • Must have valid NYS Driver's License.

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